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About the Role
Regional Service Line Directors are client and market facing professional services leaders responsible for the Customer Experience, Product & Design (CXPD) Service Line.
Responsibilities
- Execute the regional go-to-market strategy for customer experience, product management, and experience design offerings and their services.
- Promote the CX and Product service catalog to market sales teams, ensuring catalog usage to maximize asset reuse, improve CRM tracking, and enhance forecasting.
- Drive and assist pursuits as the primary contact for sales teams.
- Assign specialized Regional Practitioners to pursuits to increase win probability and assess pursuits for service fitment, tailoring services as needed.
- Collaborate with representatives of other offerings and services, as well as account and partnership teams, to create unique client solutions.
- Contribute to service development by representing regional challenges and opportunities to Global Service Development Teams for go-to-market strategies.
- Identify new or missing services with Market Directors and escalate to the Global Service Development Team, providing continuous feedback.
- Recruit and onboard new Regional Practitioners within their service line.
- Oversee the staffing of key Regional Practitioners and the delivery of Offering-led engagements.
- Track and forecast Regional Practitioner staffing and utilization.
- Maintain a skills/capabilities assessment for Regional Practitioners to aid in pursuit fitment.
Requirements
- Service expansion in the region: closed won deals (# and TCV by service - direct and follow up work).
- Client gross margin on offering-led work.
- Gross margin.
- Service penetration (% of top 40 / next 40 clients).
- Client NPS on engagements aligned to services.
- Qualitative feedback from internal customers (i.e. market sales teams).
- Usage of pursuit and delivery assets (% of relevant pursuits that used assets).
- Employee engagement scores.
- Strong understanding of user experience design and product management disciplines, including advisory and delivery.
- Business acumen for managing a professional services practice.
- Strong internal and external consultative sales capabilities.
- Relentless focus on the market and customer.
- Highly collaborative.
Skills
- User experience design
- Product management
- Advisory and delivery
- Professional services practice management
- Consultative sales
- Market focus
- Customer focus
- Collaboration
Location
- Remote
Work Type
- Full-time
Benefits
- Interactive tools for career development
- Numerous development programs
- Supportive colleagues
About the Company
- Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech.
- As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work.
- For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.
- Bring your brilliant expertise and commitment for continuous learning to Thoughtworks.
- Together, let’s be extraordinary.
Equal Opportunity
- At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
- Crucially, our AI tools do not screen, assess, rank or make hiring decisions.
- Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
- We are committed to fairness and responsible AI.
- We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures.
- We hold our third-party vendors to these same high standards through a rigorous governance process.
- For additional information, please see our full Thoughtworks AI Policy for Recruitment.
- See here our AI policy.