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About the Role
The Senior Client Success Manager – Programmatic drives Zeta’s strategic client and agency partnerships. This role ensures client accounts consistently achieve campaign performance goals and accelerates account growth across digital advertising programs.
Responsibilities
- Acquire thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources, and processes, and articulate them to prospects and customers.
- Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams.
- Lead weekly client status meetings, discussing campaign reporting, optimizations, and insights.
- Collaborate with sales to provide strategic upsell recommendations.
- Prepare and conduct high-impact reporting presentations with the analytics team.
- Ensure exemplary customer satisfaction levels with every customer interaction.
Requirements
- 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning.
- Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs.
- Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process.
- Strong analytic skills, including high level of comfort with Excel.
- Passion for digital media and thorough knowledge of the programmatic advertising industry.
- Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
- Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
- Intelligent, outgoing individual with interpersonal skills and work ethic.
- Comprehensive experience with MS Office, particularly Excel and PowerPoint.
- Ability to travel as needed.
Skills
- Programmatic advertising
- Account Management
- Client Success
- Media Planning
- DSP activation, optimization, and reporting
- Relationship building
- Analytical skills
- Excel
- Digital media
- MS Office
- PowerPoint
- Communication skills
Experience Level
- Senior
Benefits
- Excellent medical, dental, and vision coverage
About the Company
- Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
- Through the Zeta Marketing Platform (ZMP), the vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.
- Enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
- Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Equal Opportunity
- Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
- We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
- We provide a forum for employees to celebrate, support and advocate for one another.
- Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/