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About the Role

The Senior Claims Specialist will be responsible for market-leading, proactive handling of claims within authority for the Reinsurance Liability lines of business, ensuring the best outcomes for clients and business, aligning with MS Amlin Values. This role provides a first-class claims experience to clients, brokers, and internal stakeholders, adhering to all MS Amlin policies and procedures, and deputizing for Claims Leadership or Management as requested.

Responsibilities

Dynamically handle claims arising from Reinsurance Liability lines of business from FNOL to settlement, considering subrogation/contribution where appropriate.
Ensure consistent delivery of superior claims service and proactive claims resolution.
Actively monitor claims to ensure early 'best estimate' reserves are in place and valid claims are settled promptly with tight cost control.
Ensure all claims handling adheres to MS Amlin procedures, controls, and regulatory requirements (Lloyd’s/FCA/PRA/J-SOX), achieving 'green' Claims KPIs.
Role model and promote a respectful culture of open communication, collaboration, dynamic claims adjustment, and continuous improvement.
Share knowledge with team and colleagues to foster consistent superior service delivery and an optimal working environment.
Deputize for Claims Manager, Technical Claims Lead, and other senior claims team members as requested.
Provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
Provide claims thought leadership and 'lead indicator' insights through analysis of claims data.
Collaborate with responsible underwriters to create a compelling proposition and provide support to client partners.
Build strong relationships with broker partners, understanding their requirements and gaining feedback.
Strengthen relationships with co-(Re)Insurers as needed.
Proactively achieve claims team strategic objectives and participate in business modernization to transform the claims proposition.
Understand delegated claims procedures and oversight requirements.
Treat all service providers and experts as an extension of the team.
Act as an ambassador for the company, raising its profile and strengthening its claims reputation in the market.

Requirements

Well-reputed, proven experience in leading market in resolving responsible claims globally.
Strong relationships with relevant experts, brokers, and co-insurers.
Firm understanding of key principles and practices of London Market.
London Market Claims System & Microsoft Office Knowledge (e.g., ECF, Excel).
Account/portfolio management experience.
Willingness to travel and attend client events.

Skills

Service-orientated
Exceptional communication skills
Ability to positively influence actions and decisions
Collaboration
Confident negotiation
Active listening
Strong ability to build trust
Relationship management
Sound judgement and decision-making capability
Problem-solving
High-performance mentality
Self-motivated
Outcome-driven
Growth Mindset
Flexibility to change

Location

London

Work Type

Full time
Permanent
Hybrid Working

Experience Level

Senior

Education Level

Degree/CII or similar professional qualification (desirable) or willingness to work towards

Salary/Compensations

Competitive base salary and performance related discretionary bonus

Benefits

Link to employee benefits available

About the Company

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific.
With over 120 years of experience, MS Amlin supports businesses facing complex and demanding risks, providing continuity in an uncertain world.
Expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.
At the core of their claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise.
This defines how they manage claims and build lasting relationships.
They will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works.
Dedicated employee resource groups support Diversity, Equity, and Inclusion (DE&I) goals.

Equal Opportunity

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.