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About the Role

We are seeking fluent German-speaking Customer Care Representatives to support users of a major streaming platform in Greece. You will handle customer inquiries via calls, chat, and email, focusing on subscriptions, billing, technical issues, and content availability. This role offers international experience and the chance to enjoy the Mediterranean lifestyle, with options for on-site work in Athens or remote work from anywhere in Greece.

Responsibilities

Support customers with subscription, billing, and technical inquiries
Handle interactions via phone, chat, and email
Troubleshoot app or device issues and assist with account access
Provide information on content availability, languages, and promotions
Maintain high-quality service and follow internal guidelines
Participate in an 8-day training program and 12-day nesting period before full production
Work flexible schedules, including evenings, weekends, and seasonal peaks

Requirements

Fluent German (spoken and written, near-native level preferred)
Good English skills (B2)
Excellent written communication skills for chat and email
Strong multitasking skills and comfortable using Windows and online tools
Ability to work independently and as part of a team
Flexible and willing to work late shifts or weekends
Previous customer service experience is a plus but not required
Passion for streaming platforms or digital services is an advantage

Location

Athens
Remote in Greece

Work Type

On-site
Remote
Full-time

Experience Level

Not specified

Salary/Compensations

Competitive monthly salary plus two extra annual payments

Benefits

Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
Paid training and onboarding program
Health insurance and additional perks
International work environment with colleagues across Europe
Free online Greek language courses
Modern offices in Athens with comfortable break areas
Career development opportunities and internal mobility
Social events and team initiatives

About the Company

Supporting users of a major streaming platform
International work environment with colleagues across Europe
Life in Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips.
Enjoy an affordable Mediterranean lifestyle and a welcoming international community.