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About the Role

This pivotal role is designed for experienced leaders within Sephora's management team at the Warringah Mall store. It offers exceptional opportunities for a boutique manager looking to transition into large format stores within a global business, bringing strategic vision, proven leadership, and a passion for luxury retail.

Responsibilities

• Shape the client experience and lead a dynamic team.
• Lead teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence.
• Embody Sephora’s DNA of delivering a curated, innovative prestige beauty experience, serving as a role model and mentor to the team.
• Drive a high-performance selling culture to exceed KPIs and elevate team capabilities through coaching and development.
• Utilize and interpret reporting data to inform operational decisions, collaborating with the management team.
• Facilitate open and constructive communication within the team, providing impactful feedback, and maintaining dialogue with the wider management team.
• Oversee client and team matters within a fast-paced environment and make critical store decisions as the Client Experience Lead (CEL).
• Gain exposure across beauty, skincare, haircare, and wellness categories, with involvement in sales management and back-of-house operations.
• Receive extensive onboarding training and continuous professional development.

Requirements

• Possess extensive retail management experience, including managing profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
• Proficient in using the Microsoft Office Suite for data interpretation and daily reporting.
• Hands-on leaders, passionate about being on the sales floor to motivate, coach, and empower their team members to achieve excellence.
• Demonstrate a deep passion for delivering exceptional client service and creating an unparalleled experiential retail environment that embodies the Sephora brand.
• Committed to fostering a strong and positive culture where every team member is valued, recognized, and enabled to succeed.
• Proven track record of exceeding sales targets and KPIs, driven by a results-oriented mindset.
• Available to work a rotating roster that supports store needs, including late nights, weekends, and public holidays.

Skills

• Strategic Leadership
• Commercial Acumen
• Data-Driven Decisions
• Effective Communication
• Operational Command
• Client Experience Management
• Team Motivation
• Coaching and Development
• Sales Forecasting
• Stock Control
• Visual Merchandising
• Microsoft Office Suite Proficiency

Location

• Warringah Mall store

Work Type

• Full-Time

Experience Level

• Senior leadership positions
• Store Managers or Assistant Managers from smaller-format retailers

Salary/Compensations

• $32.24/hr + Super + Commission + Weekend & Public Holiday loading

Benefits

• Gifted products throughout the year
• Store discounts of up to 45%
• Paid Parental Leave
• Birthday Leave
• Personal Leave for Full-Time & Part-Time employees
• Health and Well-being initiatives
• 24/7 Mental Health well-being programs
• Life Insurance
• Discounted Gym memberships
• Significant opportunities for personal development and career progression within ANZ
• Structured succession planning
• Access to diverse opportunities across LVMH global group
• A unique and advanced online learning platform
• A fun social calendar

About the Company

• At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.
• It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day.
• Together, we belong to something beautiful.
• Sephora is a leading global beauty retailer and part of the LVMH community.

Equal Opportunity

• Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
• If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.