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About the Role

The Quality Manager will be accountable for managing the implementation of consistent and effective site and other quality management tools, techniques, processes and standards across the APD Renewals portfolio and other Pan TfL jobs delivered by the Ballasted Track Team, in line with TfL and industry best practice.

Responsibilities

• Accountable for leading and managing the supervision of TfL staff and contractors to achieve consistent site and other quality standards.
• Accountable for creating, leading and managing the implementation of quality management tools and techniques, processes and standards across BTT, in line with TfL and industry best practice and integrating these within the wider project controls framework for APD including the Track Delivery Unit, TDU.
• Responsible for applying advanced knowledge in the technical/professional discipline of quality management with specific reference to civil engineering standards, specifications and all relevant legal and regulatory frameworks.
• Work with the Planning and Engineering Compliance Manger and TfL Senior Managers to identify initiatives to build quality management capabilities within APD and implement these.
• Accountable for managing day to day activities of the BTT Delivery Teams in regards to Quality Management, setting clear objectives for team members and ensuring that project and programme teams receive effective site and other quality management support.
• Determine, programme and carry out appropriate surveillance activities and audits against the Renewals activities and Programme procedures.
• Ensuring the programme is compliant with ISO 9001 and other TfL and industry quality related requirements.
• Provide Quality related training to equip the project with the skills to drive improvements in Quality performance, and by implication cost and safety performance.

Requirements

• Communicate effectively, both orally and in writing, with people across the organisation and outside.
• Analyse complex data (quantitative and qualitative), drawing on expert knowledge from others as required, draw conclusions, and produce solutions.
• Lead and motivate teams, including matrix teams.
• Build effective working relations with people across the organisation and outside.
• Manage stakeholder expectations and deliver service to meet these expectations.
• Understand need for change and implement a plan to successfully manage change initiatives in a complex organisation.
• Work under pressure in a fast-paced environment and manage conflicting priorities to achieve tight deadlines.
• Implement risk management frameworks, tools and techniques across multiple projects and programmes.
• Lead Digital Quality Systems on the project as with technical expertise.
• Good knowledge and understanding of project and programme management methodologies and their practical application in a transport setting.
• An understanding of TfL project and programme management methodologies and processes.
• Have gained a reputation in understanding and implementing site and other quality management frameworks, processes, tools and techniques across a wide range of projects and programmes.
• Trained ISO 9001 Lead Auditor and/or Internal Auditor.
• Experience of working in complex multi-functional and matrix environments.
• Proven record of taking personal responsibility and accountability for implementing quality management to ensure delivery of major programmes / projects in a large, complex organisation.
• Experience of personal responsibility and accountability for leading and managing specialist teams in a matrix environment and ensuring that they deliver.
• Experience of managing performance and delivery through internal teams, external contractors and or suppliers.

Skills

• Communication
• Data Analysis
• Team Leadership
• Relationship Building
• Stakeholder Management
• Change Management
• Pressure Management
• Risk Management
• Digital Quality Systems Leadership

Location

• Endeavour Square
• Site work on TfL infrastructure

Work Type

• London Underground
• Full Time
• Permanent
• Hybrid working

Experience Level

• MMH2

Education Level

• Professional qualification in engineering or quality preferable
• Trained ISO 9001 Lead Auditor and/or Internal Auditor

Salary/Compensations

• £85,000.00- £99,000.00

Benefits

• Final salary pension scheme
• Free travel on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 29 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

About the Company

• Transport for London has a rich heritage, a commercial outlook, an iconic brand, a unique public service.
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.

Equal Opportunity

• We are committed to equality, diversity and inclusion.
• We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.