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About the Role

Global Payments is seeking a Retention Executive to join their sales and operations team. This role involves proactively reaching out to customers considering leaving, understanding their concerns, and presenting solutions to retain them. The position offers an opportunity to shape the future of global commerce within a dynamic team.

Responsibilities

• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
• Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
• Present compelling solutions and alternatives that address customers pain points and convince them to stay.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed retention targets and objectives.

Requirements

• Excellent communication skills, with the ability to build rapport and trust with customers.
• Customer-focused with a passion for delivering exceptional service.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.
• A track record of meeting or exceeding retention goals.

Skills

• Communication skills
• Customer service
• CRM systems
• Dialler systems

Location

• Atlanta, Georgia

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• Global Payments Inc. makes it possible for millions of people to move money between buyers and sellers using their payments solutions for credit, debit, prepaid and merchant services.
• Their worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
• They are driven by their passion for success and deliver best-in-class payment technology and software solutions.
• Global Payments and Worldpay recently joined forces.
• Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.
• Headquartered in Atlanta, Georgia, they have a team of 27,000 experts.

Equal Opportunity

• Global Payments Inc. is an equal opportunity employer.
• Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.