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About the Role
The Financial Health team's primary goal is supporting those tackling tough financial situations. This role is crucial in guiding customers through financial hardship, helping them find a fresh start and a clearer financial outlook. It requires indirect leadership to drive Financial Health strategy improvements within a squad structure.
Responsibilities
- Helping to deliver strategic changes that lead to good customer outcomes while protecting Monzo's interests.
- Collaborating with analysts, product managers, engineers, and operations staff to implement proposed changes.
- Analyzing the impact of recent changes and monitoring overall portfolio performance using qualitative and quantitative data.
- Supporting the growth and development of more junior team members.
- Working with external partners to ensure adherence to Monzo's standards and good customer outcomes.
- Documenting and using data to ensure strategy execution aligns with expectations, including governance, control, and monitoring.
Requirements
- Experience working with external partners, including relationship management and auditing.
- Experience in Collections and Recoveries strategies.
- Understanding of the regulatory landscape, including CONC, SYSC, Consumer Duty, and the CCA (knowledge of equivalent EU regulatory frameworks is a plus).
- Leadership experience (direct or indirect) and ability to drive strategic projects.
- Ability to identify, articulate, and mitigate risks associated with strategic changes.
- Strong judgment and ability to make trade-offs between desired and feasible outcomes.
- Proven ability to gain approval for proposed business changes.
- Highly resourceful and a self-starter, skilled in researching and mapping unfamiliar regulatory frameworks or operational domains.
- Comfortable working in a fast-moving, ambiguous, and changing company environment.
- Experience working cross-functionally with engineering, risk, operations, and finance teams.
- Collaborative, strategic problem-solver who thrives under deadlines.
- Commitment to achieving the best outcomes for customers in financial difficulty.
Skills
- Relationship management
- Auditing
- Collections strategies
- Recoveries strategies
- Regulatory analysis
- Strategic project management
- Risk assessment and mitigation
- Data analysis
- Cross-functional collaboration
- Problem-solving
Location
- London
- Cardiff
- UK Remote
Work Type
- Flexible working hours
- Remote
Experience Level
- Senior
- Depending on experience
Salary/Compensations
- £53,100 - £71,900
Benefits
- Incentive award tied to performance
- £1,000 learning budget each year
- Macbooks provided
- Extra support for work-from-home setup for fully remote workers
About the Company
- Monzo is on a mission to make money work for everyone, moving away from traditional banking complexities.
- Founded 10 years ago, Monzo has grown from a prepaid card to offering personal and business accounts, joint accounts, accounts for 16-17 year olds, kids accounts, credit cards, savings, investments, and pensions in the UK.
- Known for hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
- Focuses on solving problems and changing lives through its products.
Equal Opportunity
- Diversity and inclusion are a priority at Monzo, with a focus on fostering an inclusive environment for all employees.
- Monzo is an equal opportunity employer, considering all applicants without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- Applicants are encouraged to apply even if they don't meet every requirement.
- Preferred names can be used for application, full or birth names are not required at the application stage.