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About the Role

As a technical advisor for TeamCity, you will bridge the gap between users and product teams, owning technical relationships for a dedicated portfolio of accounts. You will ensure customers get maximum value from TeamCity, overcome bottlenecks, and scale their infrastructure smoothly, while your feedback shapes product development.

Responsibilities

• Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
• Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
• Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
• Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
• Connect with product teams to present new product ideas and evaluate their fit with your portfolio.
• Handle customer escalations, balancing expectations between the internal product team and the customer.
• Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.
• Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.

Requirements

• Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.
• Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.
• Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.
• A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.
• Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions.
• Professional knowledge of German language is highly beneficial.
• The ability to travel internationally as required by the role.

Skills

• Technical consulting
• Technical customer success
• Solution engineering
• DevOps practices and tooling
• CI/CD systems
• Source control platforms
• Cloud infrastructure
• Containerized environments
• Software development tools
• AI/LLM applications
• English communication
• German language (beneficial)

Location

• Remote
• Office

Work Type

• Hybrid
• Full-time

Experience Level

• Professional

Salary/Compensations

• Strong base salary. We offer competitive pay that reflects your skills and experience.

Benefits

• Flexible work schedule
• Extra time off
• Learning and development opportunities
• Relocation support
• Free meals and snacks
• Health and wellness
• Internal events

About the Company

• We create intelligent software development tools for developers and teams.
• More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems.
• Our mission is simple: make development teams more productive and AI adoptable at scale.

Equal Opportunity

• We are an equal opportunity employer.
• We know great ideas can come from anyone, anywhere.
• That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.