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About the Role

The New York Times Licensing Division is seeking an Operations Manager for the APAC region to assist with management of the day-to-day operations of the sales team including contract administration, billing, reporting, project management, and special projects. The Global Sales Operations team provides key support to enable a more effective and efficient sales process, allowing sales associates to focus on revenue generation. This role is indispensable in defining and expanding relationships with media and non-media clients across the licensing and B2B subscription business for the APAC region.

Responsibilities

Manage day-to-day operations of the APAC team including contract administration, billing, collections, reporting, project management, lead generation and special projects
Support International Sales team with key strategic and operational initiatives within Licensing and B2B subscriptions that drive revenue growth
Manage CRM and financial data platforms ensuring optimal performance for sales, including lead generation, data accuracy, contract management, and reporting for Licensing and B2B subscriptions
Manage sales data, perform data validation and cleansing to aid sales leaders in data-driven decision-making
Act as the primary operational liaison between the APAC sales team and collaborate with intra-company colleagues (Legal, Finance, Tech) to resolve bottlenecks caused by time zone differences
Monitor and audit client usage reports to ensure compliance with licensing and B2B subscription terms
Facilitate the delivery of content assets and troubleshoot technical feed issues for both B2B and licensing partners
Manage the contract creation and execution process using approved boilerplates
Manage sales reports and data from clients and key vendors as needed
Assist and participate in other operational projects/initiatives as needed for the business

Requirements

Bachelors degree and/or 5+ years relevant experience
Data-driven, with great attention to detail
General familiarity with Salesforce, MS Office, professional use of AI tools and other sales/admin related tools
A passion for advancing The Times’s mission to seek the truth and help people understand the world
An innovative entrepreneurial spirit
The ability to build and maintain relationships at all levels across the organization
An ability to work autonomously and manage stakeholders across multiple time zones, working collaboratively with colleagues across the regions
Excellent verbal, written and interpersonal communication skills
Proficiency in English, written and spoken
Business level proficiency in Chinese, Japanese, and Indian languages preferred

Skills

Salesforce
MS Office
AI tools
Sales/admin related tools
Contract administration
Billing
Collections
Reporting
Project management
Lead generation
CRM management
Financial data management
Data validation
Data cleansing
Client usage report monitoring
Technical troubleshooting
Content asset delivery

Location

Hong Kong
Japan
Singapore
South Korea

Work Type

Full-time

Experience Level

5+ years relevant experience

Education Level

Bachelors degree

Benefits

Medical, dental and vision benefits
Flexible Spending Accounts (F.S.A.s)
Company-matching 401(k) plan
Paid vacation
Paid sick days
Paid parental leave
Tuition reimbursement
Professional development programs

About the Company

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism.
We embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization.
We encourage people from all backgrounds to apply.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
All applications will receive consideration for employment without regard to legally protected characteristics.
The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.