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About the Role
We are hiring a Staff Product Manager to own and evolve HelloFresh's customer prediction and decisioning portfolio, the suite of ML products that forecast customer value and decide the next best action for every customer. You'll lead a squad of Data Scientists and Machine Learning Engineers on a mission to build the AI-powered engine that decides how HelloFresh creates and protects customer value across millions of customers and multiple markets. This is a commercial decision-making role, not a single-surface personalization role. You will own both the prediction layer and the decisioning/orchestration layer that turns predictions into action. You will advocate for a customer-centric philosophy, working backwards from customer needs, ensuring our AI helps customers make better-informed decisions with rigorous standards around transparency, privacy, and fairness.
Responsibilities
- Own the vision, strategy, and roadmap for the customer prediction and decisioning portfolio across the full customer lifecycle.
- Sense the opportunity and set direction by synthesizing customer insight, commercial context, competitive signal, and ML advances into a clear, prioritized multi-quarter strategy.
- Run a predict-and-optimize portfolio by partnering with Data Science to advance CLV, propensity, and uplift models.
- Drive adoption of predictions as decisions by deepening how prediction outputs feed experimentation guardrails, CRM/communication decisioning, and growth & product strategy.
- Scale decisioning across all markets and touch points, ensuring consistent, explainable experiences customers understand and trust.
- Define success metrics that balance customer and business outcomes.
- Prioritize ruthlessly with rigorous product practices, balancing near-term efficiency wins against long-term strategic capabilities.
- Drive cross-functional alignment and adoption as a single-threaded leader across Tribes and Alliances.
Requirements
- Strong track record of influencing senior, cross-functional stakeholders often without direct authority and driving alignment toward clear decisions.
- Able to translate complex algorithmic or technical concepts into simple, compelling business narratives for executives.
- Resilient in large, fast-moving organizations where ambiguity is the norm.
- Strong product leadership across the full lifecycle from opportunity identification to vision setting, strategy, execution, and prioritization under constraint.
- Typically have 6+ years of product management experience at Senior or Staff level.
- Track record of shipping products that have had meaningful impact at scale across multiple markets.
- Highly data-native and comfortable defining success metrics, designing and interpreting A/B and incrementality experiments, and reasoning about causal impact.
- Comfortable working with data directly (including SQL where needed).
- Actively use modern AI tools as part of your daily workflow for analysis, research, prototyping, and exploration.
- Comfortable working closely with Data Science and ML Engineering teams, and can engage meaningfully in discussions around model performance, feature engineering, uplift/causal inference, and the ML lifecycle.
- Understand subscription-based business models and how pricing, promotions, and personalized offers influence LTV, retention, and churn.
- Can balance commercial outcomes with customer value in your decision-making.
Skills
- Product Management
- Data Science
- Machine Learning
- AI
- Customer Value Prediction
- Decisioning Systems
- Roadmap Development
- Stakeholder Influence
- Data Analysis
- A/B Testing
- Incrementality Experiments
- SQL
- Personalization
- Recommendations
- Propensity Models
- Subscription Business Models
- Commercial Acumen
Location
- New York
Work Type
- Full-time
Experience Level
- Senior
- Staff
Salary/Compensations
- $185,850—$224,500 USD
Benefits
- Competitive salary
- 401k with company match that vests immediately upon participation
- Generous PTO, including sabbatical
- Parental leave of up to 16 weeks
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Tuition reimbursement for continuing education (upon 2 years of service)
- Up to 85% discount on subscriptions to HelloFresh meal plans
- Access to Employee Resource Groups
About the Company
- HelloFresh is disrupting the traditional food supply chain.
- We offer an inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company.