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About the Role

Mojo Supermarket is seeking a New Business and Growth Manager to manage and expand our new-business engine. This role involves leading prospective client relationships and pitches from initial contact to decision, ensuring a positive client experience.

Responsibilities

• Serve as the day-to-day point of contact for prospective clients throughout the new-business process.
• Manage inbound inquiries, ensuring timely, thoughtful, and well-informed responses.
• Build and maintain relationships with prospective clients, consultants, partners, and other key contacts.
• Lead routine prospect calls, manage meeting agendas and follow-up, and present relevant sections of pitches.
• Research prospective clients, categories, decision-makers, and competitive context to inform pursuit recommendations.
• Develop and execute outbound prospecting and nurture strategies by identifying target brands and crafting personalized outreach.
• Serve as the day-to-day account lead and operational owner across pitches, RFPs, RFIs, chemistry meetings, and other new business opportunities.
• Own pitch workbacks, timelines, requirements, meeting cadence, deliverables, and internal coordination.
• Bring together the right people at the right time, ensuring alignment across teams.
• Lead the RFI/RFP response process, including requirements review, content collection, drafting, editing, submission, and follow-up.
• Partner with strategy, creative, production, account, and PM teams to ensure pitch materials are compelling and delivered on time.
• Prepare leadership and pitch teams for prospect meetings with agendas, attendee context, briefing materials, and clear next steps.
• Coordinate PM support on pursuits as needed, while remaining accountable for the overall process and prospect experience.
• Own the ongoing development and maintenance of credentials materials, case studies, pitch narratives, and other new-business assets.
• Own the health, accuracy, and discipline of Mojo's CRM and new-business pipeline.
• Maintain clear records of prospect interactions, decision-makers, opportunity stages, next steps, relationship history, and relevant market intelligence.
• Build and maintain pipeline reporting, ensuring leadership has a clear view of active opportunities, risks, and priorities.
• Track pitch outcomes, win/loss learnings, and relationship intelligence to improve future pursuits.
• Coordinate the transition of won opportunities into the account team, ensuring clear handoffs.

Requirements

• 5–8 years of experience in new business, business development, account management, agency marketing, or a related client-facing role.
• Experience working in a creative, advertising, marketing, media, consulting, or professional-services environment.
• Demonstrated experience managing RFPs, RFIs, pitches, or other complex client-facing pursuits.
• Strong project-management instincts, with the ability to create clarity across multiple stakeholders, priorities, and deadlines.
• Excellent written and verbal communication skills.
• Ability to write polished prospect communications and contribute to RFP responses, credentials, and pitch materials.
• Comfort leading routine client or prospect calls and presenting sections of a pitch.
• Exceptional interpersonal skills with the confidence to build trust and credibility with prospective clients, consultants, and senior agency leaders.
• Experience with CRM systems and pipeline management.
• Exceptional Google Slides skills, with demonstrated experience building polished, compelling, client-ready presentations.
• A genuine interest in creative work, culture, brands, and what makes an agency relationship compelling.

Skills

• CRM systems
• Pipeline management
• Google Slides
• Project management
• Written communication
• Verbal communication
• Interpersonal skills
• Presentation

Location

• Chinatown

Work Type

• Hybrid
• Onsite (3-4 days per week)

Experience Level

• 5-8 years

Salary/Compensations

• Competitive salary

Benefits

• 401(k) with up to a 4% company match
• Medical, dental, and vision insurance
• Flexible paid time off
• Paid parental leave
• Culture & wellness Stipend
• Five-week paid sabbatical for employees with five years of service
• Twice monthly team meals
• Pre-tax commuter benefits

About the Company

• Mojo Supermarket is a fully integrated agency built on the creative philosophy "Break your Brain Good."
• We create work that rewires the way people think and helps brands solve their biggest business challenges.
• By combining strategic thinking with bold creative, we deliver ideas that generate outsized business results for clients including TikTok, Burger King, Chase, DoorDash, Ruggable, and more.

Equal Opportunity

• Mojo Supermarket is strongly committed to hiring a diverse staff and believes all experiences and perspectives bring value to our clients.
• Mojo Supermarket does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, national origin, ethnic origin, or any other characteristic protected by state or federal law.