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About the Role

This role involves inspecting sales offices and independent sales agencies for life insurance agents (PA) and independent sales agencies (IA/FI), evaluating the effectiveness of internal controls, proposing improvements, and supporting the establishment of appropriate sales management systems.

Responsibilities

• Analyze risks of sales offices and independent sales agencies in the PA channel and IA/FI channel.
• Inspect sales offices and independent sales agencies in the PA channel and IA/FI channel, evaluate the effectiveness of internal controls and appropriateness of sales, and propose improvement measures if issues are found.
• Follow up on the progress of improvements for sales offices and general agencies in the PA channel and IA/FI channel.
• Collaborate with departments such as Compliance, Sales, and Operations to strengthen compliance.

Requirements

• Experience in compliance operations related to life insurance sales.
• Experience in planning inspection plans and risk analysis for life insurance sales.
• Experience in managing sales offices and general agencies for life insurance sales.
• Knowledge and understanding of the Insurance Business Act, Act on the Protection of Personal Information, Financial Services Agency supervisory guidelines, Life Insurance Association guidelines, etc.
• Logical thinking, objectivity, integrity, fairness, willingness to actively challenge new things to strengthen compliance without limiting one's own work.
• Basic PC skills (MS Word, Excel, PowerPoint, etc.).
• Business-level English.
• Ability to travel for about one week.

Skills

• Compliance operations
• Risk analysis
• Inspection planning
• Sales management
• Insurance Business Act
• Act on the Protection of Personal Information
• Financial Services Agency supervisory guidelines
• Life Insurance Association guidelines
• Logical thinking
• Objectivity
• Integrity
• Fairness
• Proactiveness
• MS Word
• MS Excel
• MS PowerPoint
• Business English

Location

• Hybrid

Work Type

• Hybrid

Benefits

• Empowerment to learn and grow your career.
• Recognition and support in a flexible environment.
• Focus on well-being and inclusion.
• Opportunity to shape the future as part of a global team.

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Our ambition is to be the most digital, customer-centric global company in our industry.
• We are dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.
• We are proud of our accomplishments and recognitions, including the 2024 Gallup Exceptional Workplace Award, being named one of Forbes World’s Best Employers 2023, Best Companies to Work for in Asia 2023, one of Canada’s Top 100 Employers (2024), and inclusion in Bloomberg’s 2023 Gender-Equality Index.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• We embrace diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve.
• We foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
• To request a reasonable accommodation in the application process, contact hr@manulife.com.