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About the Role
The AIX Field Service Engineer serves as the main point of contact for customer site digital tools, identifying and driving areas for improvement. This role involves explaining and communicating complex problems to upper management, supporting problem-solving with data analytics, and managing model propagation and dashboard configuration.
Responsibilities
- Identifies and drives areas for improvement for digital tools.
- Serves as the main point of contact for customer site digital tools.
- Explains and communicates difficult or sensitive problems to upper management.
- Builds consensus with team and customers.
- Supports complex problems by looking for new solutions using information sources and data analytics.
- Shares findings with upper management.
- Responsible for model propagation and dashboard configuration.
- Provides feedback to Package owners on content.
- Acts as the main point of contact for all digital tool issues within the site and with HQ.
- Mentors on troubleshooting methodologies for specific and other tools/processes.
- Understands BKM modeling techniques and becomes knowledgeable in other tools and systems.
Requirements
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
- Has knowledge of Applied's digital products and applications.
- Has knowledge of Equipment and Fab Operations.
- Understands key business drivers and uses this understanding to accomplish own work.
- Solves problems in straightforward situations.
- Analyzes possible solutions using technical experience, judgment, and precedents.
- Uses Applied Problem Solving Technique for issue resolution.
- Impacts quality of own work and the work of others on the team.
- Works within guidelines and policies.
- Explains complex information to others in straightforward situations.
Skills
- Data analytics
- Digital tools
- Troubleshooting methodologies
- BKM modeling techniques
Location
- Chitose, JPN
- Hiroshima, JPN
- Kanazawa, JPN
- Kitakami, JPN
- Kumamoto, JPN
- Nagasaki, JPN
- Nagoya, JPN
- Naka, JPN
- Osaka, JPN
- Tokyo, JPN
- Yokkaichi, JPN
Work Type
- Full time
- Assignee / Regular
Experience Level
- No supervisory responsibilities but provides informal guidance to new team members.
Benefits
- Supportive work culture that encourages learning, development, and career growth.
- Empowerment to push boundaries and learn every day.
- Programs and support for personal and professional growth.
- Care for employees at work and home.
About the Company
- Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
- We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips.
- Applied enables exciting technologies like AI and IoT.
- We are looking for individuals who want to push the boundaries of materials science and engineering to create next-generation technology.
- We deliver material innovation that changes the world.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.