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About the Role
Richemont is a global leader in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories. Each Maison embodies a tradition of style, quality, and craftsmanship, and Richemont is committed to preserving their heritage and identity while innovating and designing new products.
Responsibilities
- Customer service and sales at Cartier boutiques
- Customer management and inventory control
- Repair reception for jewelry and watches
- Operations related to customer service and sales
Requirements
- Sales/customer service experience
- Experience in luxury consumer goods, jewelry, or watch sales
- Customer service/reception experience in luxury cars, hotels, apparel, or airlines
- Minimum of 2 years of professional experience with sales and customer service
- Experience in a team-oriented work environment
- Ability to build customer trust and provide flexible service
- Proactive approach to skill development with a strong sense of purpose
Skills
- Customer service
- Sales
- Inventory control
- Repair reception
- Operations management
- Teamwork
- Communication
- Chinese language proficiency
- English language proficiency
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Entry level
- Mid level
Education Level
- GIA G.G.
- Jewelry Coordinator
- Watch Coordinator
Benefits
- Onboarding training (4 days in Tokyo)
- Newcomer training
- Follow-up training
- Buddy system for the first 3 months
About the Company
- Richemont is one of the world leaders in the luxury sector.
- Our Maisons specialize in jewelry, watches, and high-end accessories.
- We are committed to preserving the heritage and identity of our Houses.
- We encourage internal mobility, curiosity, career ownership, and big dreams.