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About the Role

Richemont is seeking a Communication Staff member for the Customer Service Headquarters, Customer Relations Department. This role involves handling repair-related tasks within a multi-brand environment, responding to inquiries from boutiques, authorized dealers, and offices, and managing SAP operations for estimates and responses.

Responsibilities

• Respond to inquiries from boutiques, authorized dealers, and other customers via phone and email.
• Handle, coordinate, and investigate inquiries regarding repair details.
• Manage inquiries and requests for expedited delivery times.
• Perform estimate-related tasks.
• Communicate with Maison staff at the Hanzomon headquarters and various departments within Customer Service.
• Communicate with European headquarters staff regarding repair details, delivery times, estimates, and approvals.
• Manage delivery times by checking the status of repairs, including those sent to overseas workshops.
• Conduct training on repair-related knowledge for brand boutique staff and others.
• Coordinate and hold meetings with brand repair representatives and sales teams.

Requirements

• Customer service experience in the luxury brand industry, particularly within boutiques or similar operational roles.
• Experience handling repair inquiries (B2B).
• Basic English proficiency for reading and writing emails is preferred, with higher proficiency being a plus.
• General business etiquette and conduct.
• Ability to work collaboratively as a team player.
• Strong interest and passion for brand services.
• Sense of responsibility, ability to perform tasks quickly and accurately.
• Proactive approach to customer service with understanding and imagination.
• Sensitivity to identify areas for improvement in daily operations and the creativity and initiative to solve problems independently.

Skills

• Repair inquiry handling (B2B)
• High communication skills
• Active listening skills
• PC skills
• Knowledge of luxury brand products (watches, jewelry, etc.)
• Experience in sales or service industry is a plus
• Basic English email reading and writing skills

Location

• Hanzomon, Japan

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• Richemont is a world leader in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont is committed to preserving the heritage and identity of each Maison while innovating and designing new products.
• Internal mobility is encouraged for career development within Richemont and its Maisons.
• The Group encourages curiosity, career ownership, and ambitious goals.