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About the Role

As part of the global Order Management strategy, this role supports LSEG/Refinitiv customers in Japan and Japan-domiciled global financial organizations. The team will be composed of highly skilled individuals with order management/order-to-cash experience.

Responsibilities

• Handle the order process for Refinitiv products, including entering orders and ensuring timely and accurate fulfillment.
• Resolve internal and external customer queries and issues through investigation, analysis, and proposing solutions.
• Manage all customer queries and communication in a professional and customer-focused manner.
• Adopt business progress and change by acquiring new operational knowledge.
• Meet and maintain defined standards for quality and efficiency, including service and quality targets.
• Collaborate with the team to ensure all customer requirements are met, including supervising group email accounts.
• Communicate and collaborate effectively with customers and colleagues globally.
• Maintain and ensure accuracy of customer install position (billable assets) and appropriate customer access.
• Craft and modify customer master data.
• Ensure adherence to financial controls and policies, including controls around the use of 3rd party data.
• Escalate delays to internal groups and senior management as appropriate.
• Prioritize tasks to provide excellent customer service.
• Work with a hybrid model (3 days office/2 days home).

Requirements

• 3-4 years of relevant experience.
• Graduate/post-graduate in field.
• Prior administration experience is required for expert candidates.
• Strong customer service skills with a customer-first focus.
• Strong data interpretation skills.
• Good proven understanding of computer systems.
• Experience or familiarity with CPQ (Configure, Price, Quote) tools is desirable.
• Strong focus for accuracy, completeness, and profit, leading to an excellent customer experience.
• Good ability to prioritize and attention to detail, with the ability to multitask.
• High proficiency and skills for learning and championing effective partnerships.
• Ability to work independently on multiple activities, showing appropriate prioritization and critical issue skills.
• Flexible working in shifts.
• Experience with AI tools is preferred.
• +3-4 years Customer Service / Order-To-Cash roles.
• Understanding of Japanese business practices would be an advantage.

Skills

• Customer service
• Data interpretation
• Computer systems
• SAP
• Salesforce
• Siebel
• CPQ tools
• Prioritization
• Attention to details
• Multitasking
• Learning
• Partnership
• Written communication
• Verbal communication
• Japanese
• English

Location

• Tokyo, Japan

Work Type

• Hybrid
• Shift work

Experience Level

• Associate
• 3-4 years

Education Level

• Graduate/post-graduate

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

About the Company

• LSEG is a leading global financial markets infrastructure and data provider.
• Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
• Our Data & Analytics, Capital Markets and Post Trade divisions provide a comprehensive, integrated suite of trusted financial market infrastructure services.
• LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.
• We value individuality and enable employees to bring their true selves to work.
• We are committed to sustainability across our global business.
• The LSEG Foundation provides charitable grants to community groups.
• Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

• We are proud to be an equal opportunities employer.
• We do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.