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About the Role

The Landside Supervisor plays a critical front-line role within Sydney Airport’s Passenger Experience team, supporting the safe, secure and efficient movement of people through busy landside areas. This role is central to maintaining smooth day-of-operations outcomes and protecting the passenger journey to and from kerbside, providing hands-on operational oversight, responding to incidents, monitoring performance, coordinating stakeholders, and ensuring service standards are consistently met.

Responsibilities

Deliver consistent, high-quality service across the landside operation for passengers, stakeholders and service partners
Actively engage with internal teams and external providers to maintain safe, secure and efficient landside conditions
Provide real-time situational awareness and updates to the Airport Duty Manager and Integrated Operations Centre
Coordinate on-site responses to incidents, including medical and safety matters, in line with procedures
Monitor kerbside performance to ensure service levels, delays and frequency targets are achieved
Conduct inspections, audits and investigations to support compliance, reporting and continuous improvement

Requirements

Experience working in a fast-paced operational or shift-based environment with competing priorities
Demonstrated ability to manage incidents or disruptions calmly and effectively
Strong communication and stakeholder engagement skills across internal and external groups
A customer-focused mindset with attention to service standards and presentation
Confidence working with operational systems and standard business tools such as Microsoft 365
A proactive and safety-focused approach, with the ability to make sound decisions under pressure

Skills

Communication
Stakeholder engagement
Customer focus
Microsoft 365

Location

Sydney Airport

Work Type

Shift-based

Benefits

Flexible culture and work practices
Employee benefits

About the Company

At Sydney Airport, the future of air travel is shaped by you.
As a team, we connect the world.
More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences.
Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily.
Backed by positive and supportive team players and inspiring leaders, we adapt to change.
Driven to grow. Owning every action. To do things better.
As smart, problem-solvers, we are always learning and growing.
Collaboration across teams readily sharing our knowledge.
Each day is a new journey, as we bring an exciting vision to life.
With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport.
The range of responsibilities and diverse pathways you can take on with us, are surprising.
We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

Equal Opportunity

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.