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About the Role

As a Hotel Porter at The Darling, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression. This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.

Responsibilities

Provide clear directions within the hotel and share valuable information about the surrounding areas.
Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism.
Efficiently handle, store, and deliver luggage to guest rooms.
Valet Park and retrieve guests’ vehicles with precision and care.
Maintain parking facilities to the highest standards, ensuring they are immaculate and inviting.

Requirements

A friendly and welcoming approach that exemplifies exceptional customer service.
Excellent communication skills and a polished appearance.
Ability to develop a solid knowledge of the local area and upcoming Sydney events.
High energy, enthusiasm, and a positive, can-do attitude.
A valid Australian driver’s license.
Flexibility to work across a 24/7 roster.

Skills

Customer service
Communication skills
Local area knowledge
Event knowledge
Driving

Location

Pyrmont
Darling Harbour

Work Type

Full-time
Shift work

Experience Level

Entry level

Benefits

Complimentary meal on site daily
Uniform laundered and ready daily
Five weeks of paid Annual Leave for shift workers
Discounted parking
Discounted transport options
Up to 30% discounts across award winning restaurants and accommodation
Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services

About the Company

The Star Sydney has been a local landmark for three decades, committed to creating fun in trusted destinations as Australia's premier entertainment hub.
The Darling features state-of-the-art venues including The Star Event Centre and The Lyric Theatre.
Offers extraordinary dining options including Sokyo, BLACK Bar and Grill, Cucina Porto and a vibrant Sports Bar.
Dedicated to delivering the ultimate entertainment, hospitality, and dining experiences.
Committed to creating a diverse, equitable and inclusive workplace.
Company values include: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
Awarded WGEA Employer of Citation for Gender Equality (2022-24).
Recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI).

Equal Opportunity

Welcomes applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
Offers a range of flexible working options for team members.