Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The role focuses on understanding and anticipating customer needs to foster meaningful relationships and deliver exceptional customer experiences as a brand ambassador for MIU MIU. This position is responsible for achieving individual and store sales targets and actively contributing to providing the highest level of service across both store and e-commerce channels.

Responsibilities

• Consistently place the customer at the center, creating a warm and sophisticated environment, and providing exceptional service aligned with the 'Client Journey Ceremony' to meet all customer needs and requests.
• Aim to exceed individual sales targets and contribute to overall store success through high sales performance.
• Demonstrate a strong drive to achieve KPI targets and maintain the highest standards of customer service and sales quality.
• Show a deep understanding of MIU MIU's history, culture, and brand DNA, in addition to product knowledge, to enhance customer interactions.
• Actively acquire customer information, accurately input it into the CRM system, and achieve personalized approaches for each customer through relationship building, maintenance, and strengthening, leading to future business opportunities.
• Understand and actively promote the omni-channel concept.
• Possess broad knowledge of the luxury fashion world, constantly updating on the latest fashion trends and competitor information to use in customer conversations and styling proposals.
• Take responsibility for handling customer feedback and complaints in collaboration with supervisors and the customer service team as needed.
• Handle merchandise with the highest level of care and respect.
• Actively utilize various digital tools to provide a seamless and integrated luxury experience.
• Provide high-quality customer service through in-store appointments or virtual appointments utilizing technology.
• Participate in store operations in collaboration with the back-of-house team, maintaining an organized stock environment.
• Adhere to established procedures for store operational guidelines, inventory management, security, cashier operations, logistics, and various reports required by headquarters.
• Value teamwork, fostering open and constructive communication to deliver a consistently excellent customer experience and contribute to a positive work environment that respects Diversity & Inclusion values.

Requirements

• High school diploma or equivalent.
• Passion for fashion and a fan of Prada/Miu Miu/Church’s.
• Sales and customer building experience in luxury brands, premium luxury, or select shops.
• Extensive sales experience in Ready to Wear, Shoes, and Leather Goods.
• Experience and achievements related to personal shopping/clienteling.
• Experience in long-term customer building activities and sales promotion using smartphones and other devices.
• Sales experience utilizing foreign languages such as English, Chinese, or Korean (Japanese skills at a business level or higher are essential).
• Professional demeanor and ability to take responsibility for tasks.
• Experience in other industries such as hospitality may be welcomed depending on the store.
• Re-applications within the past year are not accepted.
• Post-hire, based on performance and aptitude, you may be assigned to duties in other positions (including headquarters) based on individual preference or company needs.

Skills

• Customer service
• Sales
• CRM systems
• Omni-channel
• Luxury fashion knowledge
• Styling
• Digital tools
• Teamwork
• Communication
• Diversity & Inclusion

Location

• Japan

Work Type

• Full-time

Experience Level

• Sales experience
• Customer building experience
• Ready to wear sales experience
• Shoes sales experience
• Leather Goods sales experience
• Personal shopping experience
• Clienteling experience
• Sales promotion experience

Education Level

• High school diploma or equivalent

About the Company

• Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.
• The Group is a world leader in the luxury sector, operating in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands.
• The company has employees of over 100 nationalities.
• Working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.
• The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Equal Opportunity

• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
• We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.