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About the Role

BCG Platinion is seeking experienced IT Architects to help clients unlock their digital potential and drive change. This role offers meaningful work, opportunities for professional growth, and the chance to work with a community of leading experts. As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.

Responsibilities

Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
Advise clients on technology strategies and architecture solutions.
Win buy-in for recommendations and collaborate with colleagues to transform client potential into performance.
Take on end-to-end responsibility for complex technical modules within a project.
Develop specialized knowledge to solve client problems.
Take on team lead responsibilities and demonstrate intellectual leadership.
Develop superior digital and technology concepts and architecture solutions.
Support technical implementations actively and on site.
Guide junior team members.
Assist with project proposals, client care, and building relationships.
Identify new business opportunities.
Contribute to Practice Area development and help build the BCG brand.

Requirements

10 to 15 years of experience in IT architecture with a strong focus on CRM solutions.
Experience in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc).
Experience with, and understanding of how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous.
Deep understanding of E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
Analytical mindset and excellent problem-solving skills.
Experience of managing teams.
Strong communication skills for stakeholder engagement at all levels.
Ability to work under pressure.
Willingness to travel to clients world-wide.
Strong communication and presentation skills.
University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.

Skills

CRM Strategy
Salesforce
SAP CX
Microsoft Dynamics 365
Oracle
Zoho
Sales Process Optimization
Service Process Optimization
Marketing Process Optimization
Customer Journey Optimization
Business Case Development
ROI Analysis
Organizational Change Management
User Adoption
Process Alignment
IT Strategy
Architecture Solutions
Technical Implementation
Team Leadership
Intellectual Leadership
Digital Concepts
Technology Concepts
Project Proposals
Client Care
Relationship Building
Business Development
Practice Area Development
Brand Building
CRM Solutions Architecture
Complex CRM Integrations
Data Lakes
ERP Integration
Analytical Platform Integration
Messaging System Integration
Commerce Platforms
Salesforce Commerce Cloud
Adobe Commerce
Integration Platforms
Mulesoft
Dell Boomi
Legacy Integration
Legacy Remediation
Facade Pattern
Strangler Pattern
Modern Architecture Patterns
CI/CD Pipelines
Cloud-Native Development
API-Led Integrations
Integration Patterns
Event-Driven Architecture
Synchronous Integration
Asynchronous Integration
Lead-to-Quote Process
Quote-to-Cash Process
Service Management Process
Marketing Process
Problem-Solving
Team Management
Stakeholder Engagement
Presentation Skills

Location

New York
Pittsburgh

Work Type

Full-time
On-site
Travel

Experience Level

Lead
10-15 years

Education Level

University degree in a mathematical-scientific field, information technology, or business administration

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America.
We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge.
We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past.
At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace.
We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions.
We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.
BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group’s existing capabilities.
Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.
We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities.
Together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.

Equal Opportunity

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.