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About the Role

BCG Platinion is seeking experienced IT Architects to help clients unlock their digital potential and drive change. This role offers meaningful work, opportunities for exploration and growth within a community of leading experts, and exposure to new and complex challenges daily.

Responsibilities

• Advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
• Evaluate and coach clients' technology teams.
• Define technology strategies.
• Architect client solutions.
• Design the future of client technology landscapes.
• Develop superior digital and technology concepts and architecture solutions.
• Support technical implementations actively and on site.
• Apply sound technical know-how, understanding of business contexts, and analytical and conceptual skills.
• Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions.
• Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs.
• Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems.
• Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks.
• Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems.

Requirements

• 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
• Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
• Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
• Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc).
• Experience with, and understanding of how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
• Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
• Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous.
• Deep understanding of E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
• Analytical mindset and excellent problem-solving skills.
• Strong communication skills for stakeholder engagement at all levels.
• Ability to work under pressure.
• Willingness to travel to clients world-wide.
• Strong communication and presentation skills.
• University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.

Skills

• CRM
• Enterprise Solutions
• Technology Strategy
• Architecture
• Salesforce
• Microsoft Dynamics
• Oracle
• SAP
• Commerce Platforms
• Salesforce Commerce Cloud
• Adobe Commerce
• Integration Platforms
• Mulesoft
• Dell Boomi
• Legacy Integration
• CI/CD Pipelines
• Cloud-Native Development
• API-Led Integrations
• Integration Patterns
• E2E Business Processes
• Problem-Solving
• Communication
• Presentation

Location

• New York
• Pittsburgh

Work Type

• Full-time
• On-site
• Travel

Experience Level

• Senior

Education Level

• University degree in a mathematical-scientific field, information technology, or business administration

About the Company

• Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
• BCG was the pioneer in business strategy when it was founded in 1963.
• Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
• To succeed, organizations must blend digital and human capabilities.
• Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
• BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose.
• We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
• BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America.
• We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge.
• We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past.
• At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace.
• We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions.
• We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.
• BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group’s existing capabilities.
• Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.
• We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities.
• And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.

Equal Opportunity

• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer.