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About the Role

Netflix is seeking a Manager, Account Coordinators to lead its contingent talent program within UCAN Account Management. This fixed-term contract role supports the Account Management organization on back-end workflows and processes, enabling Account Managers to focus on client-facing activities. The manager will lead a team of Account Coordinators across the UCAN region, establishing operational consistency, maintaining quality standards, and ensuring effective integration into business pods.

Responsibilities

Directly manage a team of contingent Account Coordinators across US (NYC) and Canada (Toronto) markets.
Serve as the primary point of contact with the contingent talent staffing team on all team resourcing needs.
Set clear performance expectations and evaluate AC performance on a regular cadence.
Build and maintain structured feedback loops between AM leadership, individual AMs, and the Account Coordinating team.
Drive onboarding and ramp for new Account Coordinators.
Ensure ACs are appropriately matched to UCAN Sales pods and embedded effectively.
Monitor AC task volume, quality, and scope adherence, escalating and resolving issues.
Own the operational playbook for the AC role, including documentation of workflows, escalation paths, and scope boundaries.
Provide regular updates to the Director of Account Management on team health, program effectiveness, and resourcing recommendations.
Proactively identify where contingent AC support should scale up, scale back, or shift based on business evolution.
Partner with Market Activation and Product teams on product deliverables impacting Account Coordinator workflows.

Requirements

7+ years of experience in Account Management, Sales Operations, or campaign operations within digital media or advertising.
Demonstrated experience managing teams or leading operational programs.
Strong understanding of the digital advertising campaign lifecycle.
Experience working with or managing contingent/contract workers; familiarity with staffing supplier models is a plus.
Highly organized with the ability to manage multiple priorities simultaneously.
Clear communicator with strong written and verbal skills; comfortable presenting to leadership.
Operates with good judgment, able to distinguish between issues to resolve independently and those requiring escalation.
Comfortable working in a fast-evolving environment where workflows, tools, and scope will shift.
Familiarity with CRM, OMS, and ad operations platforms (e.g., Salesforce, JIRA, ad servers) preferred.

Location

New York City
Toronto

Work Type

Fixed-term contract
Full-time

Experience Level

Manager

Salary/Compensations

Typically $230,000.00 - $350,000.00 (a portion of this compensation is variable).

Benefits

Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off
Full-time salaried employees are immediately entitled to flexible time off

About the Company

Netflix's mission is to entertain the world.
Netflix is a unique culture and environment.

Equal Opportunity

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.
We approach diversity and inclusion seriously and thoughtfully.
We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.