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About the Role

The Chief Operating Officer (COO) serves as a key member of the executive leadership team, responsible for driving operational excellence. This role partners with the CEO to translate strategic vision into actionable plans, ensuring effective execution, organizational alignment, and measurable impact. The COO will oversee all internal operations, including finance, human resources, IT, compliance, and fundraising, while fostering a high-performance, mission-driven culture.

Responsibilities

Partner with the CEO to execute the organization's strategic vision and operationalize strategic priorities.
Implement and oversee the execution of strategic initiatives, ensuring alignment between organizational goals and daily operations.
Translate the CEO's strategic vision into operational plans, scalable systems, measurable goals, and accountability.
Develop and implement enterprise-wide operational processes, systems, and continuous-improvement initiatives.
Serve as the senior operational leader, coordinating cross-functional execution and ensuring departmental alignment with strategic direction.
Advise the CEO on operational capacity, implementation strategies, risks, and resource needs.
Provide visible leadership in daily operations by removing barriers and facilitating timely decision-making.
Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.
Lead the development and execution of the annual operating plan and enterprise-wide budget.
Establish and oversee integrated performance management frameworks, including KPIs, dashboards, and reporting systems.
Ensure operational systems, resource allocation, and internal processes are optimized for cost-effective outcomes.
Provide strategic oversight and direct leadership to senior functional leaders in Finance, Human Resources, IT, Compliance, and Organizational Development.
Drive alignment across departments by strengthening cross-functional collaboration and breaking down silos.
Build and develop leadership capacity by coaching senior leaders and embedding a culture of performance.
Serve as a key integrator across the organization, ensuring effective coordination of systems, people, and processes.
Support effective engagement with the Board of Directors, including preparing and presenting updates on organizational performance.
Serve as a key liaison to Board committees, ensuring alignment between governance and operational execution.
Build and sustain strategic relationships with external stakeholders, including funders and community partners.
Represent the organization in external forums, effectively communicating organizational impact and future direction.
Collaborate with leadership to identify, cultivate, and support funding and partnership opportunities.
Ensure consistent, coordinated stakeholder communication by aligning internal operations and messaging.
Demonstrate exceptional verbal and written communication skills, translating complex information for diverse audiences.
Effectively synthesize and present data, trends, and performance metrics to enable informed decision-making.
Adapt communication style to engage a wide range of stakeholders.
Facilitate cross-functional dialogue and alignment, navigating complex topics with diplomacy.
Maintain a calm and confident presence under pressure, effectively managing high-stakes situations.

Requirements

Master’s degree in Business Administration, Public Administration, Organizational Leadership, or a related field.
Minimum of 10 years of progressive leadership experience in operations, organizational management, or a related function.
At least 5 years in a senior executive or enterprise-level leadership role overseeing multiple functional areas.
Demonstrated ability to lead and develop high-performing, cross-functional teams.
Proven ability to translate strategic vision into operational execution.
Proven ability to drive organizational performance through clear priorities, accountability, and follow-through.
Strong experience overseeing organizational operations, including budgeting, resource allocation, and performance management.
Ability to analyze complex data, identify trends, and drive data-informed decision-making.
Exceptional written and verbal communication skills, with the ability to influence and align stakeholders.
Proven ability to think critically and strategically, navigate ambiguity, and develop innovative solutions.
Experience leading organizational change, improving systems and processes, and building infrastructure.
Demonstrated commitment to equity, inclusion, and culturally responsive leadership.
Ability to effectively lead and engage diverse teams and communities.
Bring the heartfelt quality of compassion and exquisite cultural responsiveness.
Bring a strong analysis of how systemic oppressions impact mental health.
Share stories about transforming systems.

Skills

Operations Management
Organizational Management
Financial Acumen
Performance Management
Budgeting
Resource Allocation
Data Analysis
Strategic Thinking
Problem Solving
Change Management
Process Improvement
Cross-functional Collaboration
Stakeholder Engagement
Verbal Communication
Written Communication
Influence
Equity
Inclusion
Cultural Competence

Location

Onsite/Hybrid

Work Type

Full-time

Experience Level

10+ years progressive leadership experience
5+ years senior executive or enterprise-level leadership

Education Level

Master's degree

Salary/Compensations

$200,000 – $220,000

Benefits

Health, Dental, and Vision insurance
Commuter stipend

About the Company

Homeless Children’s Network’s (HCN) mission is to decrease the trauma of homelessness and domestic violence for children, youth, and families; to empower families; and to increase the effectiveness of collaborative efforts among service providers to end homelessness and poverty.
Since 1992, HCN has empowered San Francisco’s underserved and historically marginalized communities citywide toward a brighter future with love, wholeness, and healing.
Since 1992, HCN has been San Francisco’s leading nonprofit agency for comprehensive early intervention and mental health support for underserved and historically marginalized children, youth, and families experiencing homelessness, housing instability, or living in intergenerational poverty.
Our mobile therapeutic model is both accessible and scalable, enabling clinicians to meet clients directly in the community.
As the hub of a Collaborative of 60+ service agencies and community-based organizations, we serve over 2,500 clients each year, reaching those most reluctant to trust conventional mental health systems.
Central to our work is our Afri-centric mental health and wellness model.
This community-defined approach addresses health inequities and the persistent cycle of racism and trauma over generations.
This model not only uplifts the Black/African American communities but also strengthens the behavioral health outcomes of all San Franciscans, fostering resilience, healing, and lasting change.