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About the Role
Action is seeking a full-time Front Desk Associate to join our team at Yerba Buena Island located in San Francisco. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls
- Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Requirements
- Must be at least 18 years of age
- Successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent
- At least 6 months of customer service experience
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Skills
- Customer service
- Concierge services
- Access control
- Communication
Location
- Yerba Buena Island, San Francisco
Work Type
- Full-time
Experience Level
- 6 months of customer service experience
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $30.00 - $32.00 Per Hour
Benefits
- Comprehensive health benefits
- Paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical
- Dental
- Vision
- Pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
- Travel Stipend
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
- Action Property Management is committed to attracting and retaining the best talent in the industry.
- Proudly certified as a Great Place to Work® in 2025
- Rated 4.0 stars on Glassdoor
- We believe in creating an environment where you truly love where you work.
- We offer competitive pay and ample opportunities for career growth and advancement.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
- Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.