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About the Role

Oaks Sydney Goldsbrough Suites is seeking a Part-Time Night Guest Service Agent passionate about hospitality and creating memorable guest experiences. This role is vital in guiding guests through their stay, from check-in to check-out, and providing local recommendations.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Requirements

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
• Must have working rights within Australia or New Zealand.

Skills

• Customer service
• Communication
• Problem-solving
• Attention to detail

Location

• Sydney

Work Type

• Part-Time
• Night Shift

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Monday - Friday: $27.97 per hour + penalties
• Saturday: $34.96 per hour + penalties
• Sunday: $41.96 per hour + penalties

Benefits

• Career Growth: Learning and development programs
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
• Global Perks: International accommodation discounts across our hotel brands
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ
• Experiences: Discounted entertainment and activities
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
• Wellness Boost: EAP and tailored wellness support

About the Company

• Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries.
• Our brands span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
• We are committed to investing in your skills to support your career growth and advancement.
• We are dedicated to fostering an outstanding workplace culture.
• We are a dynamic organisation dedicated to delivering exceptional guest experiences.
• We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.