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About the Role

Develop and communicate best practice technical solutions that address a broad range of customer challenges. Support successful go-to-market and adoption of ThousandEyes products by serving as a subject matter expert on use cases and solutions. Create technical solutions materials to educate users and stakeholders on how to deploy and maximize product value.

Responsibilities

• Has technical ownership for a product or solution
• Influences product improvement plans
• Understands and articulates business challenges and opportunities for assigned product or solution
• Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
• Provides recommendations for functionality improvements based on own/customer feedback
• Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
• Engages in complex technical discussions with customers/partners to demonstrate new technologies and products specifications
• May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
• Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
• Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
• Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides, methodology documents) for new products and technology releases

Requirements

• Networking domain expertise and experience
• 10+ years in a TME, SE, or other similar customer-facing role
• Extensive customer and field experience, ideally covering both enterprises and service providers
• Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures

Skills

• Networking
• CloudOps
• DevOps
• Automation
• Python
• Other programming languages

Experience Level

• 10+ years

Education Level

• Bachelor’s degree, preferably in computer science or engineering
• CCNA, CCNP, CCIE, or other technical certifications

About the Company

• Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own.
• Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
• ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
• We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
• These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
• Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
• We work as a team, collaborating with empathy to make really big things happen on a global scale.
• Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.