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About the Role

The Quality Manager drives operational excellence by capturing, validating, and analyzing performance data to ensure real-time visibility and alignment. This role bridges the gap between strategic leadership objectives and daily execution by transforming how KPIs are tracked and utilized, serving as an operational anchor for performance monitoring and improvement.

Responsibilities

• Proactively track and validate daily operational KPIs to ensure accuracy and visibility.
• Develop daily, weekly, and monthly reports with actionable insights for leadership and supervisors.
• Identify patterns and anomalies in real-time to drive continuous improvement.
• Monitor on-time performance for line haul departures and flag delays.
• Analyze flight departure delay codes to identify and reduce bottlenecks.
• Validate container scan compliance from origin to destination.
• Track aircraft performance issues related to labor and procedural deficiencies.
• Ensure compliance with LDM timing and container planning accuracy.
• Analyze rolled freight to isolate root causes of issues.
• Act as a backup to the Data & Reporting Lead to preserve institutional knowledge.
• Serve as a centralized resource for operational teams to ensure transparency and consistency.
• Maintain health, safety, and security standards in accordance with company policies.

Requirements

• Must be able to lift up to 10 pounds occasionally.
• Must be able to sit for long periods.
• Must be able to use close vision.
• Must have manual dexterity for typing.

Skills

• Leadership and team management
• Analytical and problem-solving abilities
• Decision-making
• Microsoft Excel
• Power BI
• Reporting tools
• Communication and interpersonal skills
• Task prioritization
• Cargo/logistics data systems familiarity

Location

• United States
• Canada

Work Type

• Full-time

Experience Level

• 3+ years of experience in operations, quality control, or data analysis

Education Level

• Bachelor’s degree in business, Operations, Data Analytics, or related field, or equivalent experience

Salary/Compensations

• $75,000 - $80,000

Benefits

• Paid vacation
• Medical, dental, and vision insurance
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

About the Company

• Alliance Ground International (AGI) is one of the largest independently owned ground handling companies.
• Provides services to 100+ airlines in 61 airports across the U.S. and Canada.
• Employs over 12,000 team members.
• Founded in 1987 and headquartered in Miami.
• Owned by Audax Group and Greenbriar Equity Group, LLC.
• Portfolio includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services.

Equal Opportunity

• Alliance Ground International is an equal opportunity employer.
• Committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.