Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Labor Relations Manager designs, plans, and implements employee relations programs, policies, and procedures, ensuring compliance with Gaming policies and union contracts. This role provides expertise, consultation, guidance, and coaching to managers and HRBPs to address employee behavior and performance concerns, while fostering positive work relationships and retention.

Responsibilities

• Designs, plans, and implements employee relations programs, policies, and procedures.
• Ensures compliance with all Gaming policies and union contracts.
• Provides expertise, consultation, guidance, and coaching to managers, team members, and HRBPs.
• Addresses team member behavior and performance concerns.
• Works closely with department managers, team members, and the union to improve work relationships, build morale, and increase retention.
• Directs and leads all ER functions, including planning, development, implementation, and administration of ER programs and policies.
• Investigates and resolves complex employee relations issues.
• Supports HR Business Partners and guides department management.
• Consults and advises managers on confidential and complex human resources and employee relations issues.
• Serves as a liaison for complex questions regarding policies and procedures.
• Advises and trains HRBPs, managers, and supervisors in best employee relations practices and strategies.
• Represents the organization in meetings and negotiations with team members and labor organizations.
• Handles routine employee grievances.
• Coaches leadership in change management and leadership strategies.
• Recommends procedural changes to improve HR service effectiveness and efficiency.
• Directs, mentors, and coaches assigned staff.
• Performs other tasks as assigned.

Requirements

• Must be at least 18 years old.
• Must have the ability to obtain the appropriate license.
• Positive, professional, and forthright manner of communication.
• Strong listening skills.
• Works as a team in unison with all members of the Human Resources Department team.
• Knowledge of local jurisdiction gaming laws and regulations.
• Knowledge of Company’s internal controls, policies, and procedures.
• Thorough understanding of state and federal laws concerning labor relations.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Thorough understanding of negotiation and dispute resolution techniques.
• Ability to remain tactful, calm, and persuasive in controversial or confrontational situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong organizational and leadership qualities.
• Interpersonal skills and dedicated commitment to excellence.
• Ability to write routine reports and correspondence.
• Excellent oral and written skills.
• Working ability with Microsoft Word, Excel, and Outlook.
• Ethical Conduct.
• Strategic thinking.
• Strong supervisory and communication skills.
• Working knowledge of Microsoft Office.
• Strong organizational skills and demonstrated problem-solving skills.
• Previous experience in a union environment and working knowledge of Collective Bargaining Agreements.
• Ability to read, analyze, and interpret documents.
• Ability to respond to common inquiries.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request.
• Strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Employees must be able to work varying schedules to reflect the business needs of the property.

Skills

• Employee relations
• Compliance
• Consultation
• Guidance
• Coaching
• Employee behavior
• Performance management
• Work relationships
• Morale building
• Retention
• Human Resources
• Negotiation
• Dispute resolution
• Change management
• Leadership strategies
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Location

• New York City

Work Type

• Full-time

Experience Level

• Three (3) years of relevant quantifiable experience in Human Resources
• Previous experience managing an Employment Department in Hospitality/Gaming environment preferred
• Previous experience in a resort casino environment preferred

Education Level

• BA/BS in related field (equivalent relevant experience may substitute for degree)

Salary/Compensations

• $90,000 - $125,000

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.