Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As Head Coach, your mission is to build a world-class coaching team that delivers life-changing results for our members. You’ll lead the coaching function within your club, owning coach performance, new client onboarding, and the day-to-day standards that make One Coach a globally trusted coaching brand. This is a hands-on leadership role for someone who loves coaching the coaches as much as they love coaching clients.

Responsibilities

• Drive client results and satisfaction through world-class coaching, habit creation and engaging client experiences.
• Maintain the coaching standards that protect the One Coach product, from intro sessions and price presentations to ongoing service quality.
• Own your club’s coaching performance across all key metrics, including client growth and retention.
• Lead the onboarding experience to ensure new clients are set up for long-term success from day one.
• Manage lead allocation strategy and provide clear, regular updates to the membership team.
• Keep onboarding performance at or above benchmark through strong process and follow-through.
• Recruit, onboard and mentor coaches, supporting their progression through the One Coach career pathway.
• Run regular 1:1s, small group coaching sessions and team meetings that lift performance and engagement.
• Lead training sessions and performance reviews, and professionally manage any escalations.
• Build a leadership pipeline, spot and develop future mentors, development coordinators and Head Coaches from within your team.
• Own reporting and analysis across your club’s coaching KPIs, and act on what the data tells you.
• Drive department revenue through client acquisition, coaching penetration and coach retention.
• Deliver against your 6 month business review and forward plan.
• Maintain a world-class facility and gym floor that reflects the One Playground brand standard.
• Build a culture of support, accountability and continuous improvement within your team.
• Represent the company’s values and leadership standards in everything you do.

Requirements

• You genuinely love coaching coaches. Helping others grow is as rewarding to you as personal results once were.
• You’re comfortable with KPIs and reporting, and you use the data to make better decisions, not just report on them.
• You lead by example, with high personal standards for execution, presentation and communication.
• You’re a clear, confident communicator who can give feedback, manage conflict and stay composed under pressure.
• You have a genuine interest in fitness and wellness, this is a career, not just a job.
• You’re ambitious about your own growth and excited by a defined pathway to progress.
• Proven experience as a coach or personal trainer, with a track record of strong client results and retention.
• Experience leading, mentoring or supporting the development of other coaches or team members.
• Confidence working with performance reports, KPIs and lead management processes.
• Strong customer-facing skills, including handling feedback and resolving complaints professionally.

Skills

• Coaching
• Habit Creation
• Client Onboarding
• Mentoring
• Leadership
• Performance Reporting
• Data Analysis
• Customer Service
• Conflict Management
• Communication

Location

• National

Work Type

• Full-time

Experience Level

• Team Leadership
• Coach or Personal Trainer Experience

Education Level

• Certificate III/IV in Fitness or equivalent

Benefits

• Free gym membership and access to every One Playground location
• Team socials
• Partner discounts

About the Company

• Starting from humble beginnings as a small bootcamp in Surry Hills, today we are a national brand on a mission to “Inspire Change” in the global fitness industry.
• In March 2023, Fitness Playground became One Playground, representing our move beyond fitness and aesthetics to become an all-encompassing playground for health and fitness.
• Coaching sits at the heart of that mission, and it’s why we built One Coach: our dedicated coaching brand and the engine behind the results our members come to us for.
• We believe that Gyms must get better at taking care of their members. Our philosophy is “If we take care of our staff, they will take care of our members”.
• This philosophy has been a critical driver of One Playground's growth and our people's development over the past 12 years.
• It has led us to grow to a team of over 450+ across 8 locations, and we are proud to be consistently recognised as one of Australia's best places to work.
• Our accolades include being rated Top 50 Places to Work in Australia, 2019 & 2020 Employer of Choice Award, AFR Best Places to Work, 2021, FITSummit Boutique of the Year 2022 and 2023, and 2024 ABA100® Winner for Training Excellence.
• At One Playground, we are committed to creating the best gyms, not the most gyms.
• We are a new kind of gym, a ‘super-boutique’, giving members complete access to a ‘one-stop-shop’ of fitness and wellness.
• Our mission is to defy expectations by offering award-winning designs, fostering connected communities, providing a wide range of classes, and employing exceptional individuals who are passionate about what they do.
• Alongside our purpose to “Inspire Change”, One Playground has a strong set of 6 core values.
• We are “One Team”, of “Great Humans”, who get “Better Every Day”, working on “Mastering Our Craft”, so we can “Design the Future” and, most importantly, “Do Cool Sh*t!”