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About the Role

As a Keyholder, you will support the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. You will leverage your passion for fashion and customer service skills to create memorable client moments. Your leadership will be evident in assisting with opening and closing procedures, leading by example, and managing key responsibilities such as cash reconciliation, sales goal distribution, team motivation, and problem resolution. You will also build lasting customer relationships, offer styling advice, and provide personalized service in an inclusive environment.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Customer service
Fashion knowledge
Communication
Leadership
Sales
Visual merchandising
Clienteling

Location

Central Valley, New York

Work Type

Full-time

Experience Level

1+ year retail/customer service experience
Supervisory experience preferred

Salary/Compensations

$19.50 - $22.00 per hour + 2% Commission

Benefits

50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Voluntary health plan
401(k)
Paid time off
Holiday pay
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Extensive product knowledge training
Industry insights
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies Parisian elegance with brands Sandro and Maje, offering accessible luxury, high-fashion designs, and sustainability.
Operates in over 47 countries, is financially stable, and experiencing growth.
Culture thrives on engagement, inclusivity, and corporate social responsibility.
Aims to meet ambitious sustainability goals by 2030.
Collections blend casual elegance and evening sophistication.
A forward-thinking company where innovation and sustainability converge.
Focuses on growth, stability, and internal mobility.
Offers a culture that fosters creativity, engagement, and career opportunities.
Collections blend timeless Parisian style with a contemporary edge.
SMCP: We Style Happiness at Work.