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About the Role

This role offers technical support and guidance to internal and external customers, leveraging extensive knowledge of concrete mixes, raw material performance, product portfolio, supply chain, and site processes. You will provide competent technical services, assist staff with technical and quality issues, solve complex problems, and drive technical improvements.

Responsibilities

• Provide a high level of competent technical services to support internal and external customers by assessing customer requirements and developing practical solutions.
• Assist other technical, sales, and production staff with all concrete technical and quality issues within your area of responsibility.
• Solve complex problems, develop practical solutions, and address product performance concerns within agreed timeframes.
• Drive technical improvements to business products and processes as well as customer outcomes.
• Monitor raw material and concrete mix performance.
• Collaborate with supply chain teams to ensure production controls and standards are implemented consistently and identify areas for improvement.

Requirements

• A university degree in Civil Engineering, Materials Science or similar.
• 1 to 5 years of experience.
• Proven track record in a technical field.
• Strong attention to detail.
• Excellent communication and engagement skills.
• Positive and influential presence in building strong and effective relationships with key internal and external stakeholders.
• Passion for providing exceptional customer service and achieving great results.

Skills

• Concrete mixes
• Raw material performance
• Product portfolio
• Supply chain
• Site processes
• Technical support
• Quality issues
• Problem-solving
• Customer service

Location

• Sydney
• Blue Mountains region of New South Wales

Work Type

• Full-time

Experience Level

• 1-5 years

Education Level

• University degree in Civil Engineering, Materials Science or similar

Benefits

• Salary Sacrifice for technology and work-related items
• Learning and Development opportunities
• Novated Leasing
• Discounted health insurance
• Access to retail outlets
• Affordable gym memberships

About the Company

• With more than 4,000 employees across 300 sites, Heidelberg Materials has an extensive production and logistics network across Australia.
• They benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products.
• They also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.
• Heidelberg Materials is a globally leading company in the construction sector, manufacturing one of the most widely used products.
• They focus on massive CO₂ reduction, efficient recycling technologies, and digital solutions.
• Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete.
• They are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations.
• They are working on sustainable building materials and solutions for the future and enable new opportunities for customers through digitalization.

Equal Opportunity

• Heidelberg Materials is an equal opportunity employer, and we welcome individuals from diverse backgrounds.