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About the Role
The AWS Executive Briefing Program is seeking an Executive Briefing Concierge to support onsite operations at their Executive Briefing Center in Midtown Manhattan. This role is crucial in creating a seamless, world-class experience for AWS’s executive-level customers by managing onsite logistics and ensuring spaces are perfectly prepared for engagements.
Responsibilities
- Ensure the Executive Briefing Center is customer-ready at all times.
- Prepare and set up executive briefing resources, including printed materials, supplies, and swag.
- Greet guests and visitors at the EBC Concierge Welcome Desk, provide coat and luggage storage, and escort them to their briefing rooms.
- Set up briefing rooms prior to each briefing.
- Partner with onsite support teams (Protective Services, Catering, AV) to resolve ad hoc needs.
- Manage briefing supply inventory, maintain organized storage areas, and communicate reordering needs to the EBC Concierge Lead.
- Maintain small plant life around Welcome Desks.
- Break down briefing rooms after each briefing.
- Assist Briefing Program Managers with inputting catering and transportation requests.
- Lead tours of the Executive Briefing Center.
- Perform additional duties as determined by the EBC Concierge Team Lead or EBC Site Lead.
Requirements
- BS/BA degree in hospitality, international relations, marketing, or equivalent related experience.
- 3+ years of experience in a high-volume customer-facing role.
- Customer service skills with executives.
- Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, and SharePoint.
- Strong verbal and written communication skills.
- Highly effective in a fast-paced, dynamic environment.
- Ability to manage and prioritize multiple tasks and responsibilities simultaneously.
- Excellent organization, planning, and time management skills.
- Ability to be consistently on-site at the Executive Briefing Center in NYC, NY.
- Experience in luxury customer-focused hotels/resorts and/or luxury restaurants is preferred.
- Proven record of cross-team collaboration and ability to influence decision-making.
- Creative problem solver is preferred.
- Experience managing a shared team Outlook inbox in addition to their own is preferred.
- Experience with Amazon Chime, Slack, and WorkDocs is preferred.
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
- May need to carry supplies to other buildings.
- Ability to work at a computer for long periods (up to 8 hours per workday).
- Ability to move consistently within a 1.5 radius is required.
- Ability to read, write, communicate, and comprehend the English language.
- Ability to see both distance and details at close range (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
Skills
- Customer service
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- SharePoint
- Verbal communication
- Written communication
- Time management
- Organization
- Planning
- Collaboration
- Problem-solving
- Amazon Chime
- Slack
- WorkDocs
Location
- New York City, New York
Work Type
- Onsite
- Full-time
Experience Level
- 3+ years of experience
Education Level
- BS/BA degree in hospitality, international relations, marketing, or equivalent related experience.
Salary/Compensations
- $41.12 - $44.39 per hour
- $41.12 - $51.83 per hour
Benefits
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Commuter Allowance - $127/month
- Pet Insurance Discount Program
About the Company
- Northwest Center is committed to offering reasonable accommodations to applicants with disabilities.
- At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele.
- We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
- We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others.
- Our goal is to create and implement more equitable practices, policies, and culture.
- To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.
Equal Opportunity
- Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.