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About the Role

Bilingual Customer Service Representatives are required to be fluent in English and Spanish, answering incoming calls to the Groceries to Go call center and making outgoing calls to New Yorkers referred to the program.

Responsibilities

• Answer incoming inquiries via phone and email in a professional manner and following program protocols.
• Screen New Yorkers who reach out to the program or are referred to the program for eligibility to enroll in the program and/or to join a program waitlist.
• Rescreen participants for continued program eligibility.
• Enroll eligible New Yorkers into the program.
• Refer New Yorkers who are looking for food resources to appropriate programs and resources.
• Conduct outreach to Groceries to Go participants, as needed.
• Follow policies and procedures regarding communications and tracking of program participants.
• Attend regular team meetings and escalate issues as appropriate.
• Other duties as assigned to support the overall goals and mission of the department/ organization.

Requirements

• Oral and written fluency in Spanish
• Excellent interpersonal and communication skills
• Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations
• Experience in customer service
• Ability to use multiple technological platforms
• Detail-oriented
• Experience with resource navigation
• Experience with Salesforce platform
• Experience with benefits enrollment
• Employment is contingent upon the successful completion of a background check

Skills

• Spanish fluency
• Customer service
• Resource navigation
• Salesforce platform
• Benefits enrollment

Location

• 42-09 28th Street, Long Island, NY 11101

Work Type

• Fully Remote
• 35 hours per week

Salary/Compensations

• $47,000 to $50,050

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

About the Company

• The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.
• In partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city.
• It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives.
• These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
• We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

Equal Opportunity

• FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind.
• We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.