Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Advises stakeholders and drives continuous improvement across fundraising systems, integrations, and project management software. Leads discovery and solutioning sessions, translating business needs into technical specifications, and implements solutions for system changes and integrations. Owns the Jira service management operating model, applies trend and root-cause analysis to surface systemic issues, and drives remediation. Governs system access and documentation, and oversees day-to-day administration. This is a collaborative role for someone organized, tech-savvy, and engaged in software development in a nonprofit context.

Responsibilities

Lead discovery and solutioning sessions to translate business needs into clear technical specifications, including data mapping and transformation, validation rules, and exception handling.
Advise stakeholders on fundraising system capabilities and develop recommendations for system changes and integrations.
Design and implement solutions for system changes and integrations across fundraising systems, project management software, and middleware platforms, including MuleSoft Any Point and Form Assembly-to-CRM workflows.
Apply trend and root-cause analysis to surface systemic issues and drive cross-functional remediation.
Design and execute Quality Assurance and User Acceptance Testing for fundraising systems and integrations.
Establish UAT scenarios and acceptance criteria, analyze results, and recommend system improvements before deployment.
Own the Jira service management operating model, including intake standards, prioritization, SLAs, reporting, and backlog governance.
Drive adoption of improved processes across the team and stakeholders.
Govern system access, audit readiness, documentation standards, and knowledge base management.
Oversee day-to-day administration, including access provisioning, documentation upkeep, and license oversight.

Requirements

Brings professional knowledge of fundraising systems, integrations, and service management.
Responsible for moderately diverse activities across stakeholder advisory, system integrations, QA and testing, service management, and governance.
Considers future implications beyond the immediate problem and may create new approaches or procedures to solve problems.
Work includes complex analysis of system data, integrations, and service tickets; develops conclusions and implications; formulates recommendations; and communicates actionable plans.
Must be willing to travel for work as needed.

Skills

MuleSoft AnyPoint/IDP
Form Assembly-to-CRM workflows
Jira service management
Salesforce or other CRM systems
Office 365 suite, including Excel and SharePoint
Analytical and problem-solving skills
Root-cause analysis
Clear communication with technical and non-technical audiences
Organizational skills
Attention to detail
Planning and prioritizing work
Financial Acumen
Tech Savvy
Data Collection and Analysis
Project Management Skills
Presentation and Written Communication Skills

Location

New York

Work Type

Full-time

Experience Level

5 to 7 years of experience working with technology projects and platforms, ideally in a nonprofit fundraising setting, or equivalent combination of education and experience.

Education Level

Bachelor's degree

Salary/Compensations

$78,399 - $117,599

About the Company

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most.
The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries.
MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics.
Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities.
Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality.
We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Equal Opportunity

MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce.
We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.
We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices.
We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.