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About the Role

The Manager, Principal and Major Gifts Operations leads the operational systems, reporting, and process effectiveness of the Principal and Major Gifts team. This role owns key operational initiatives that strengthen data quality, prospect management discipline, performance visibility, and day-to-day team operations, working closely with frontline fundraisers and cross-functional partners to improve efficiency, accountability, donor stewardship, and overall team effectiveness.

Responsibilities

Execute the data and analytics reporting plan for Principal and Major Gifts.
Create templates and standards to report data in a meaningful way.
Communicate insights and recommendations to internal and external stakeholders.
Identify and implement new business practices for Principal and Major Gifts Operations.
Develop and deliver operational change initiatives that improve efficiency, accountability, and team effectiveness.
Ensure the Principal and Major Gifts team maintains high-quality donor information.
Partner with Development Operations on prospect management discipline, data integrity, and reporting standards specific to major gifts.
Provide input into CRM enhancements that meet the major gifts business needs.
Design and deliver training content and resources to fill capability gaps for the Principal and Major Gifts team.
Deliver training that improves gift officer effectiveness and operational performance.
Deliver cross-functional projects and operational initiatives in partnership with Data Analytics, Donor Services, Finance, and Integrated Channel Marketing.
Coordinate resources, priorities, timelines, and dependencies to achieve business objectives.
Supervise one staff member, the Principal and Major Gifts Associate.

Requirements

Brings professional knowledge of fundraising operations, data management, and major gifts to the role.
Responsible for moderately diverse activities across reporting, prospect management, data integrity, training, and operational improvement.
Uses judgment to develop new and improved procedures and translates Development strategy and policy into operational plans.
Delivers medium-term results, with outputs reviewed against targets.
Advises and facilitates services upon which gift officers and cross-functional partners take action.
Builds strong relationships and delivers solutions geared to aiding others.
Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Takes a broad view when approaching issues, using a global lens.
Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries.
Uses a broad perspective when addressing issues and challenges.
Creates new and better ways for the organization to be successful.
Approaches professional work in unique or innovative ways.
Offers original ideas.
Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
Sees ahead toפות possibilities and translates them into breakthrough strategies.
Consistently achieves results, even under tough circumstances.
Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions.
Shows great tenacity to complete goals/initiatives in a timely way.
Holds self and others accountable to meet commitments.
Builds partnerships and works collaboratively with others to meet shared objectives.
Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Listens attentively and takes an interest.
Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Recognizes the value that different perspectives and cultures bring to an organization.
Confronts stereotyping and offensive comments promptly.
Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Handles conflict situations effectively, with a minimum of noise.
Effectively builds formal and informal relationship networks inside and outside the organization.
Paints a compelling picture of the vision and strategy that motivates others to action.
Gains the confidence and trust of others through honesty, integrity, and authenticity.
Models honesty and authenticity and encourages others to be up front with one another.
Demonstrates reliability and places a strong emphasis on the team meeting its commitments.
Fairly represents others' positions.
Operates effectively, even when things are not certain or the way forward is not clear.
Responds effectively to unclear situations, seeks to resolve ambiguity and make progress.
Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.
Adapts approach and demeanor in real time to match the shifting demands of different situations.
Serves as an example of adaptability and provides guidance and support to help others adapt to new situations.
Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Rebounds from setbacks and adversity when facing difficult situations.
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Interprets and applies understanding of key financial indicators to make better business decisions.
Anticipating and adopting innovations in organizational digital and technology applications.
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.
The ability to communicate clearly and effectively in both written and oral form, adjusting style and content to match the needs of different audiences.
Translates complex operational concepts into clear, actionable language for non-technical audiences.
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.
Bachelor’s degree or equivalent combination of education and experience.
Minimum of 5 years of progressive experience in operations, data management, project management, fundraising operations, or related functions, preferably within a nonprofit, fundraising, or mission-driven organization.
Demonstrated experience supervising staff and supporting employee performance, development, and accountability.
Strong analytical skills with demonstrated ability to interpret complex data, identify trends, and translate findings into actionable recommendations for diverse stakeholders.
Experience managing and optimizing CRM platforms and reporting tools, preferably Salesforce NPSP, Tableau, or comparable systems.
Proven experience leading cross-functional initiatives and collaborating effectively with stakeholders across departments to achieve shared goals.
Strong project management skills with the ability to manage multiple priorities, deadlines, and operational initiatives in a fast-paced environment.
Demonstrated success improving operational processes, reporting accuracy, workflow efficiency, and internal service delivery.
Strong written and verbal communication skills, including the ability to explain complex operational concepts to non-technical audiences and provide clear guidance to colleagues.
Familiarity with principal gifts, major gifts, donor engagement strategy, and fundraising operations preferred.
Commitment to Doctors Without Borders mission and values, with an understanding of the opportunities and challenges of working in a global humanitarian organization.

Skills

Fundraising operations
Data management
Major gifts
Reporting
Prospect management
Data integrity
Training
Operational improvement
CRM platforms
Reporting tools
Salesforce NPSP
Tableau
Cross-functional initiatives
Project management
Written communication
Verbal communication
Principal gifts
Donor engagement strategy

Location

New York

Work Type

Full-time

Experience Level

Minimum of 5 years of progressive experience

Education Level

Bachelor's degree or equivalent combination of education and experience

Salary/Compensations

$101,769 – $152,653

About the Company

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most.
The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries.
MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics.
Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities.
Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality.
We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Equal Opportunity

MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce.
We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.
We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices.
We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.