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About the Role

The Retail Branch Manager I is responsible for growing customer relationships, engaging with the community, and fostering partner relationships by delivering an exceptional customer experience.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services.
• Act as a "Keeper of the Woodforest Culture" and create energy around Retail objectives.
• Recruit, train, retain, and motivate staff to meet profitability, sales, customer experience, compliance, and growth objectives.
• Develop and lead innovative strategies to grow, retain, and deepen customer relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the Bank's reputation by engaging with retail partners and customers.
• Lead a technology-driven customer experience.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform other duties as assigned.

Requirements

• Must be proactive when seeking business outside of the branch.
• Must be inspired, goal-oriented, disciplined, and a team leader with strong interpersonal skills and sales aptitude.
• Must be comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, composure, and a positive attitude.
• Knowledge of or ability to quickly learn products, services, policies, procedures, and regulatory guidelines.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.
• Responsible and accountable for all personnel and employment decisions at assigned branch/location.

Skills

• Sales
• Customer Service
• Leadership
• Interpersonal Skills
• Sales Aptitude
• Problem-Solving
• Organizational Skills
• Attention to Detail

Location

• Community-based (preferred)

Work Type

• Full-Time
• Onsite

Experience Level

• 5 years of relevant and transferrable sales and/or customer service experience OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.

Education Level

• High School Diploma or equivalent required.
• Bachelor's degree (preferred in lieu of 2 years experience)

About the Company

• Woodforest National Bank is a privately owned, nationally recognized, award-winning Bank and one of the strongest in the nation.
• The Employee Stock Ownership Plan is the largest shareholder.
• The company focuses on building relationships and understanding customer financial needs.
• Woodforest cares and gives back to the communities they serve by volunteering with local charities and foodbanks.
• Woodforest is one of the largest employee-owned banks in the country.

Equal Opportunity

• Woodforest is an Equal Opportunity Employer, including Disability and Veterans.