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About the Role

Lead and manage daily operations of the ware-wash service team, ensuring efficient scheduling and high-quality service. Serve as the primary escalation point for complex equipment and system issues. Oversee installation, setup, calibration, and preventative maintenance of ware-wash systems. Evaluate customer operations and recommend appropriate dish machines, equipment, and chemical solutions. Identify upsell and upgrade opportunities for equipment, parts, and service programs. Monitor service performance metrics and implement improvements to drive efficiency and uptime. Train, coach, and mentor technicians to enhance technical skills and productivity. Partner with sales and operations teams to support customer consultations and installations.

Responsibilities

Lead and manage daily operations of the ware-wash service team, ensuring efficient scheduling and high-quality service
Serve as the primary escalation point for complex equipment and system issues
Oversee installation, setup, calibration, and preventative maintenance of ware-wash systems
Evaluate customer operations and recommend appropriate dish machines, equipment, and chemical solutions
Identify upsell and upgrade opportunities for equipment, parts, and service programs
Monitor service performance metrics and implement improvements to drive efficiency and uptime
Train, coach, and mentor technicians to enhance technical skills and productivity
Partner with sales and operations teams to support customer consultations and installations

Requirements

5-7+ years of hands-on experience with dish machines or ware-wash systems (installation, maintenance, and repair)
Strong troubleshooting expertise with mechanical and water-based systems
Proven leadership or supervisory experience in a service or technical environment
Ability to assess customer needs and recommend equipment and chemical solutions
Extensive experience with equipment sizing, system setup, and chemical dosing preferred
Strong organizational, communication, and problem-solving skills in a fast-paced environment
Familiarity with service metrics, reporting, or service management systems is a plus
Valid driver’s license and willingness to travel within the service region

Skills

Dish machines
Ware-wash systems
Installation
Maintenance
Repair
Troubleshooting mechanical systems
Troubleshooting water-based systems
Leadership
Supervision
Customer needs assessment
Equipment recommendation
Chemical solutions recommendation
Equipment sizing
System setup
Chemical dosing
Organizational skills
Communication skills
Problem-solving skills
Service metrics
Reporting
Service management systems

Location

Brewster, NY 10509

Work Type

Full Time

Experience Level

5-7+ years

Salary/Compensations

$80,000.00 - $100,000.00 Salary/year

Benefits

Competitive Pay
Medical, Dental, and Vision Insurance
401(k) with Company Match
Vacation, Sick, Holiday PTO
Free On-Site Gym
Free access to Athletic Trainers
Free Lunch Twice a Week

About the Company

Family Oriented