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About the Role

The Customer Sales & Service Representative (CSSR) is responsible for establishing and maintaining profitable customer relationships by taking ownership of customer interactions and ensuring their requirements are met while acting in the company's best interest. This role is a key part of the sales team, providing customers with information about products and services.

Responsibilities

• Handle customer requests professionally via phone, email, fax, EDI, and in-person to ensure prompt and thorough issue resolution.
• Recommend and source profitable products, prioritizing internal inventory, to meet or exceed customer required dates.
• Proactively review open customer orders and pending quotes to ensure timely responses, shipments, and quote conversions.
• Communicate service disruptions, approval requests, corrective actions, customer feedback, and preventative actions to management.
• Balance company policy with customer benefit in decision-making.
• Maximize profit by collaborating with suppliers for chargebacks and recommending profitable products.
• Gain and utilize product knowledge to assist customers with selections and coordinate supplier support.
• Invest in personal development through systems proficiency, product training, and adoption of company initiatives.
• Identify and evaluate process improvements impacting customer experience using feedback and performance metrics.
• Perform warehouse functions including order pulling, packing, receiving, cycle counting, stock put away, and delivery.
• Provide emergency and after-hours services as scheduled.
• Offer backup support to other Service Center associates and perform other assigned duties.

Requirements

• 6+ months of customer service experience or 1+ year of experience in a Stockroom/Driving position within industrial distribution.
• High school diploma or equivalent.
• Demonstrated mechanical and mathematical aptitude.
• Excellent communication and organizational skills.
• Ability and desire to learn new systems and processes quickly.
• Strong computer skills, particularly in Excel.
• Ability to sit and stand for extended periods, walk, bend, and lift up to 25 lbs regularly and up to 50 lbs occasionally.

Skills

• SAP experience
• Knowledge of industrial products and hydraulics
• Ability to learn and use calipers
• Highly developed sense of integrity
• Commitment to customer satisfaction
• Passion for excellence in customer service
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, patient, and friendly attitude
• Detail oriented
• Strong communication skills
• Strong listening skills
• Solid work ethic
• Team player mentality

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6+ months customer service experience
• 1+ year stockroom/driving experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $19-$21/hour depending on experience, including potential bonus opportunities

Benefits

• Potential bonus opportunities

About the Company

• Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
• Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
• Applied Industrial Technologies is built on a philosophy that puts people first.

Equal Opportunity

• We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.
• All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.