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About the Role

Define the Enterprise Partner experience strategy across technical integration, referral operations, residual payment processes, and platform migrations; translate strategy into an actionable multi-quarter roadmap. Lead and develop a team of 4-7 FTEs; set goals, coach, and build capabilities to elevate the Enterprise Partner experience end-to-end.

Responsibilities

• Establish and maintain an integrated program plan to strengthen partner integrations, including standards, success metrics, SLAs, and quality gates from onboarding through steady state.
• Drive cross-functional alignment and execution with Product, Engineering, Implementation, Solutions Consulting, Billing/Finance, Operations, Legal, and Partner Management to deliver on committed outcomes.
• Own prioritization and sequencing of initiatives using data-driven frameworks (e.g., impact/effort, ROI, risk); make trade-off decisions and communicate rationale to executive stakeholders.
• Oversee complex technical partner integrations into Worldpay platforms and migrations from legacy to target platforms; mitigate risk and ensure business continuity.
• Build and enforce integration playbooks, reusable templates, and best practices that reduce time-to-live, improve reliability, and scale across Enterprise Partners and solution types.
• Improve and govern referral intake and processing workflows; partner with Sales and RevOps to ensure accurate attribution, visibility, and timely handoffs.
• Enhance residuals calculation and payment processes in partnership with Billing/Finance; implement controls, exception handling, and reconciliation to ensure accuracy, timeliness, and transparency for partners.
• Stand up and run program governance: define OKRs, KPIs, and health metrics (e.g., time-to-integrate, defect escape rate, residuals accuracy, NPS/CSAT, migration success rate); publish dashboards and business reviews.
• Collaborate with Product Management to influence partner-facing product requirements and roadmap prioritization; champion features that reduce integration friction and improve partner economics.
• Align with Engineering on delivery plans, capacity, and dependencies; ensure clear acceptance criteria, test strategies, and production readiness.
• Partner with InfoSec, Compliance, and Risk to meet regulatory and security requirements (e.g., PCI, data privacy) across integrations and migrations.
• Standardize migration methodologies (assessment, cutover planning, rollback, communications) and lead execution for multi-partner, multi-region programs.
• Collaborate with Enterprise Partner leads and Marketing to support technical improvements with appropriate change management and stakeholder communications, including partner-facing updates, enablement materials, and internal readiness (Sales, Support, Operations).
• Recruit, select, and evaluate team members; foster an inclusive, performance-oriented culture grounded in accountability, transparency, and customer obsession.

Requirements

• 7–10+ years of experience in payments, fintech, or enterprise SaaS, with a focus on partner integrations, operations, or program management
• Proven leadership experience managing and developing high-performing teams
• Strong background in complex technical integrations, platform migrations, and partner-facing programs
• Demonstrated ability to drive cross-functional alignment across Product, Engineering, Sales, Finance, and Operations
• Data-driven mindset with experience in prioritization, KPI/OKR ownership, and delivering measurable business outcomes

Experience Level

• Senior Director
• 7-10+ years

About the Company

• Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems.
• Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
• Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
• Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Equal Opportunity

• #pridepass