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About the Role

LIPS Healthcare is seeking a polished and people-focused Front-of-House Admin to be the face of our flagship site at Battersea Power Station. This role is crucial for creating an exceptional first impression, welcoming patients, visitors, and consultants with warmth, professionalism, and confidence. You will ensure seamless, high-end patient experiences and support clinic services promotion through upselling and cross-selling. This is a growth opportunity for someone interested in a leadership pathway to help build and manage a best-in-class front-of-house team.

Responsibilities

Greet patients, visitors, and consultants with warmth, professionalism, and discretion.
Proactively recommend, cross-sell, and upsell skincare products and treatment plans, including Obagi Medical, Medik8, Alastin, Dr. Levy, Heliocare, Epicutis, and Jane Iredale, to enhance client outcomes and support clinic revenue.
Act as the main contact for all front-of-house and patient enquiries.
Provide information on appointments, clinic services, free on-site parking, and local amenities.
Support patients with additional requests such as taxis, couriers, or onward travel.
Maintain immaculate front-of-house and waiting areas at all times.
Receive and distribute deliveries and correspondence.
Handle any concerns or complaints promptly and professionally, ensuring a positive resolution.
Help build and manage a growing team of front-of-house staff, including training and day-to-day supervision.

Requirements

Minimum 3 years’ experience in a front-of-house, concierge, guest services or reception role in a corporate, luxury hotel, high-end residential or private healthcare setting.
Proven experience in hospitality or hotel environments is essential.
Prove experience in healthcare.
Excellent communication and interpersonal skills.
A passion for delivering exceptional service.
Strong organizational and multitasking skills.
A professional, well-presented approach and excellent attention to detail.
Previous experience supporting sales, cross-selling, upselling, or promoting services within a hospitality, luxury, wellness, or healthcare environment is advantageous.
Right to work in the UK (With no visa sponsorship required).

Skills

Front-of-house operations
Patient experience
Upselling
Cross-selling
Communication
Interpersonal skills
Organizational skills
Multitasking
Attention to detail

Location

Battersea Power Station

Work Type

Full-time

Experience Level

Minimum 3 years experience

Salary/Compensations

£30,000.00 - £33,000.00 per year

About the Company

LIPS Healthcare is a growing organisation in the prestigious healthcare sector.