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About the Role
CHANEL is seeking a High-End Regional Sales Manager for the Northeast region to act as a strategic leader and ambassador for the High Jewelry and Haute Horlogerie business. This role is responsible for driving significant High-End sales performance, cultivating and expanding an elite client portfolio, and strengthening cross-divisional partnerships.
Responsibilities
- Achieve and exceed annual High-End sales targets through the sale of High Jewelry and Haute Horlogerie pieces above $50K.
- Deliver strong performance on exceptional High Jewelry and Haute Horlogerie pieces, with a focus on creations above $1M.
- Maintain a high level of conversion across all client interactions, including events and bespoke appointments.
- Optimize pricing integrity by managing discount levels and special request conversions.
- Build, manage, and retain a robust portfolio of high-end clients across all spend segmentations.
- Recruit and acquire new high-potential clients annually, expanding the High-End client base.
- Reactivate lapsed clients and re-engage them through personalized outreach and experiences.
- Develop tailored engagement strategies for top-tier clients, including individualized annual plans for clients with $1M annual spend.
- Cultivate long-term loyalty by delivering highly personalized and meaningful client journeys.
- Partner with the US HBD Team to design and execute bespoke client experiences for High-End clients.
- Partner on local and international High Jewelry events, including collection launches and client activations.
- Drive client attendance, engagement, and conversion at events.
- Curate client assortments and contribute to strategic client selection and invitation processes.
- Identify, prospect, and convert top Fashion clients into High Jewelry clients.
- Partner closely with Fashion associates within boutiques to develop and transition clients into High-End, supporting their client relationships while leading High-End conversion.
- Act as a key liaison within boutiques to ensure seamless and elevated client experiences across categories.
- Elevate High-End product knowledge within boutique teams through coaching, inspiration, and ongoing partnership.
- Reinforce a collaborative model where Fashion associates identify and introduce clients, while High-End selling is led by the High-End Regional Sales Manager.
- Act as a storyteller and brand ambassador, bringing CHANEL’s heritage, craftsmanship, and creations to life.
- Consistently embody the CHANEL style, allure, and standards of excellence in all interactions.
Requirements
- Proven success in High Jewelry or High-End luxury sales with a strong track record of delivering significant revenue.
- Experience managing ultra-high-net-worth clients, ideally within the Northeast / New York market.
- Strong cross-functional collaboration skills, with the ability to influence across Fashion, boutiques, and corporate teams.
- A fresh perspective on client development, with the ability to attract and engage new High-End clients.
- Exceptional storytelling, cultural awareness, and comfort using CRM tools to build and grow a high-value client portfolio.
- Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
- Minimum of 7+ years professional experience in a luxury retailer or relevant client-facing role such as hospitality.
- A flexible schedule with the ability to work some nights, weekends, and holidays.
- Maintain a consistent in-boutique presence 3 days per week across the Northeast boutique network, with 2 days per week dedicated to work from home.
- Extensive travel, including approximately 40% travel with 5–6 international trips per year for events and collection launches.
- Balance time between in-boutique selling, client outreach, and offsite client engagement.
Skills
- High Jewelry sales
- High-End luxury sales
- Client relationship management
- Cross-functional collaboration
- Client development
- Storytelling
- CRM tools
- Sales performance
- Pricing integrity
- Client acquisition
- Client retention
- Client engagement strategies
- Event execution
- Product knowledge
- Brand ambassadorship
Location
- New York City
- Northeast region
Work Type
- Hybrid
- In-store
- Work from home
Experience Level
- Minimum of 7+ years professional experience
Salary/Compensations
- 135,000 - 200,000
Benefits
- Wellbeing resources
- Dedicated paid time off for wellbeing (2-week August Office Closure)
- Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
About the Company
- CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
- Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
- We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
- Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
- Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
- At present, Chanel employs more than 32,000 people worldwide.
- As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
- As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
- Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
- It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
- This means everyone can grow, continue to be inspired and feel included, now and in the future.
- The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
- Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
Equal Opportunity
- At CHANEL, we are intentional in promoting Diversity & Inclusion.
- We foster respect, empathy and dignity for all.
- We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.