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About the Role

As a founding member of Fay’s People Team, you will support the People leader in critical work that helps employees thrive. You will manage daily people operations, answer employee questions, and contribute to building the foundation for a rapidly scaling organization. This individual contributor role is ideal for someone detail-oriented, organized, and motivated by serving as a go-to resource.

Responsibilities

• Serve as a first point of contact for employee questions related to benefits, policies, and general People topics across NYC, SF & Remote locations.
• Support culture and engagement initiatives, including events, recognition programs, and internal communications.
• Help ensure a positive, well-organized employee experience at every touchpoint.
• Own day-to-day People Operations administration: payroll, benefits enrollment, leave tracking, and HRIS data integrity.
• Identify gaps or inefficiencies in existing people processes and help design simple, scalable solutions.
• Build and maintain documentation, playbooks, and internal FAQs that support consistency as the team grows.
• Coordinate and continuously improve the new hire onboarding experience, from offer acceptance through first 90 days.
• Manage offboarding processes, including exit logistics, documentation, and knowledge transfer.
• Partner closely with managers and leaders to support performance processes, org changes, and team needs.
• Support compliance with employment laws and regulations across the states.
• Help prepare reports and track People Ops metrics (headcount, time-to-hire, etc.).

Requirements

• 3+ years of experience in People Operations, HR, or a related function, at a startup or fast-growing company.
• Highly organized with strong attention to detail and follow-through.
• Comfortable working with HRIS tools and other People Ops tools/systems.
• Excellent written and verbal communication skills, with a service-oriented approach to supporting employees.
• Demonstrated ability to handle sensitive and confidential information with discretion and judgment.
• Comfortable in fast-paced environments where priorities shift quickly and processes are still being built.
• NYC or SF-based, and able to join the team in-office on a hybrid rhythm.
• Exposure to benefits administration, leave management, or basic employment compliance.
• Familiarity with common HRIS/payroll platforms (e.g., Rippling, Greenhouse, Gem).
• Experience in a healthcare, marketplace, or operations-heavy environment.

Skills

• People Operations
• HR
• HRIS tools
• Written communication
• Verbal communication
• Service-oriented approach
• Handling confidential information
• Benefits administration
• Leave management
• Employment compliance
• HRIS/payroll platforms

Location

• NYC
• SF
• Remote

Work Type

• Hybrid

Experience Level

• 3+ years

Salary/Compensations

• $100,000—$130,000 USD

About the Company

• Fay's mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale.
• Fay is building AI-powered infrastructure to transform preventative healthcare.
• Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery.
• Fay's b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations.
• The platform will expand into new areas of preventative health and wellness.
• Fay is one of the fastest-growing companies in healthtech, backed by investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.

Equal Opportunity

• Fay is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.