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About the Role

Platform Software Engineers (PSWEs) are responsible for building, maintaining, and evolving our internal infrastructure as a service platform. Platform engineers apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in moving expertise in deploying and operating infrastructure from people to software. Our team helps to improve infrastructure reliability via automation and services, empowering Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. As a Platform Software Engineer at Braze, you will collaborate with your team and consumer engineering teams to build and continuously improve the infrastructure as a service platform that every other team at Braze depends on.

Responsibilities

Define and implement IaaS productions that will help engineering teams build and deploy quicker.
Make monitoring and alerting alerts on symptoms and not on outages.
Ensure that Braze meets strict enterprise-grade SLAs with customers.
Develop Braze’s embedded frameworks that enable large-scale distributed processings.
Design, build, and operate internal software frameworks that power Braze’s asynchronous and background processing systems at massive scale.
Evolve and extend frameworks built on technologies such as Sidekiq to reliably execute trillions of jobs per day across a globally distributed platform.
Own scaling behavior, reliability guarantees, failure modes, and operational safety of these systems.
Provide opinionated abstractions, tooling, and guardrails that allow application teams to use distributed processing safely without needing to manage underlying complexity.
Improve observability, debuggability, and operational ergonomics for large-scale job-processing systems.
Develop Braze’s internal Infrastructure as a Service platform (IaaS).
Develop, implement, and maintain the software services that provide custom infrastructure services.
Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations and capacity management.
Reduce operational pain and improve the day-to-day workflow of Braze’s engineering teams by building automation into our IaaS platform.
Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers.
Use on-call shifts to prevent incidents from ever happening.
Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.

Requirements

5+ years of full-stack development experience.
Think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations.
Have an urge to collaborate, document, and deliver quickly.
Collaborate across global remote teams, often working asynchronously.
Document everything so you don't need to learn the same thing (or plan the same work) twice.
Deliver fast to delight customers–even internal ones.
Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
Have a desire to solve everyday challenges facing software engineers and automate their toil away.
Have an excellent ability to manage multiple tasks and expectations at once.
Experienced in working on large-scale API-driven systems.
Experienced in application and systems observability.
Experience in building/automating Kubernetes-based operators/custom resources.

Skills

Ruby on Rails
MongoDB
Redis
Kafka
Kubernetes
Sidekiq

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo

Work Type

Remote
Hybrid

Experience Level

5+ years of full-stack development experience

Salary/Compensations

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $156,364 and $250,909/year with an expected On Target Earnings (OTE) between $172,000 and $276,000/year (including bonus or commission).

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.