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About the Role

Provide comprehensive secretarial and patient coordination support within a dynamic healthcare environment. This role is crucial for ensuring efficient patient flow, accurate record management, and professional communication with healthcare providers and patients.

Responsibilities

• Provide full secretarial support, including letter production, reports, and clinical documentation, maintaining strict confidentiality.
• Manage correspondence and telephone contacts professionally and efficiently.
• Create and schedule appointments accurately within the electronic medical record system.
• Receive new patient referrals and arrange appointments promptly, coordinating with departments.
• Advise patients regarding co-payments, referral authorisations, and pre-service deposits.
• Register new patients and update existing patient records with accuracy.
• Facilitate patient visits by responding to needs and coordinating care.
• Arrange investigations and obtain test results, escalating abnormal or urgent results promptly.
• Interact professionally with healthcare professionals, referring providers, allied health staff, and patients.
• Maintain effective working relationships with internal and external personnel.
• Coordinate outside medical records, imaging, and lab results.
• Maintain and file accurate patient records and prepare clinic notes.
• Send follow-up documentation to referring agencies in a timely manner.
• Interpret and apply Mayo policies regarding scheduling criteria and medical need.
• Navigate multiple systems simultaneously for inquiries and scheduling workflows.

Requirements

• Maintain strict confidentiality.
• Ensure accuracy and thoroughness in scheduling and record keeping.
• Coordinate with various departments as necessary.
• Ensure funding is in place for visits or procedures.
• Maintain accuracy and attention to detail in patient registration and record updates.
• Respond to patient needs and coordinate care internally and externally.
• Escalate abnormal or urgent results to consultants promptly.
• Ensure dignity and respect in all interactions.
• Maintain effective working relationships.
• Ensure all necessary information is available to providers.
• Prepare relevant clinic notes prior to outpatient clinics.
• Send follow-up documentation to referring agencies or individuals in a timely manner.
• Interpret and apply Mayo policies appropriately.
• Service inquiries and manage scheduling workflows efficiently.

Skills

• Secretarial support
• Letter production
• Report generation
• Clinical documentation
• Confidentiality
• Correspondence management
• Telephone communication
• Appointment scheduling
• Electronic medical record system navigation
• Patient referral management
• Patient financial advising (co-payments, authorisations, deposits)
• Patient registration
• Patient record management
• Patient care coordination
• Investigation arrangement
• Test result retrieval
• Interpersonal communication
• Liaison
• Medical records coordination
• Filing
• Clinic note preparation
• Follow-up documentation
• Policy interpretation and application
• System navigation

Location

• Multiple Mayo Clinic campuses

Work Type

• Full-time

About the Company

• Mayo Clinic is top-ranked in more specialties than any other health care provider according to U.S. News & World Report.
• Dedicated to employees with advancement opportunities and a supportive environment that fosters innovation and belonging.
• Provides essential resources for employee success.
• Committed to improving lives and advancing medicine globally.
• Mayo Clinic International focuses on expanding global reach through collaborations and connections worldwide.
• Strategic areas for Mayo Clinic include Cure, Connect, and Transform healthcare on a global scale.

Equal Opportunity

• It is the policy of Mayo Clinic not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.