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About the Role

We’re seeking a highly organized and detail-oriented Customer Service Representative to support our FARM (Fresh and Ready Meats) Sales Team. This role is a critical link between customers, sales, and supply chain, ensuring accurate and seamless execution of fresh and flavored meat orders. You will play a key part in maintaining strong customer relationships while managing order flow, supporting pricing communication, and coordinating logistics. This position is especially important as we prepare for our upcoming Order-to-Cash (OTC) system go-live, where you will help drive a smooth transition by ensuring order accuracy, supporting new processes, and maintaining continuity of service with minimal disruption.

Responsibilities

Serve as a point of contact for key customers including national and regional retailers and distributors
Build strong relationships by providing timely, accurate, and responsive service
Process and manage customer and internal orders from entry through fulfillment
Enter orders into the system (mainframe transitioning to OTC environment) with a high degree of accuracy
Align orders with inventory availability, plant sourcing, and code date requirements
Determine optimal plant shipping locations
Coordinate delivery schedules to meet customer expectations
Help maintain consistent order flow and execution
Apply understanding of pricing structures and market fluctuations
Communicate pricing and feature quotes to customers as directed by Sales
Ensure alignment between quotes, orders, and invoicing
Provide administrative support to the sales team, including scheduling meetings and customer visits
Support Retail sales administrative cross functional responsibilities
Help improve and standardize sales processes and execution workflows
Support the Order-to-Cash (OTC) implementation by ensuring accurate order entry and system adoption
Maintain continuity of customer service during transition
Help reduce execution risk and supporting team capacity

Requirements

Strong computer proficiency (Microsoft Office and systems-based work)
Proven customer service experience
Excellent communication and interpersonal skills
Strong organization and multitasking ability in a fast-paced environment
Demonstrated problem-solving and analytical thinking skills
Ability to take initiative and work well in a team environment
Applicants must not now, or at any time in the future, require sponsorship for a work visa
Applicants must be authorized to work in the United States for any employer
Experience working with mainframe systems or ERP platforms

Skills

Microsoft Office
Systems-based work
Customer service
Communication
Interpersonal skills
Organization
Multitasking
Problem-solving
Analytical thinking
Teamwork
Mainframe systems
ERP platforms

Location

Austin, MN

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$18.75 - $26.25 per hour

Benefits

Comprehensive medical, dental and vision coverage
Discretionary annual merit increases
401(k) with employer match
Stock purchase plan
Paid time off
Free two-year community/technical college tuition for children of employees

About the Company

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide.
Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands.
The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts.

Equal Opportunity

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.