Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests.

Responsibilities

Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
Conduct thorough research and analysis to curate the best options for members’ desires.
Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
Actively contribute to the team’s success by sharing insights and experiences.
Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.
Persönliche Betreuung unserer Mitglieder und Bearbeitung vielfältiger Anfragen rund um Reisen, Restaurants, Events, Freizeit und besondere Wünsche.
Nutzung Ihrer lokalen Kenntnisse und Ihres Gespürs für Qualität, um individuelle Empfehlungen und maßgeschneiderte Erlebnisse zu gestalten.
Aufbau vertrauensvoller, langfristiger Beziehungen durch aufmerksamen, zuverlässigen und diskreten Service.
Sorgfältige Recherche, um für jeden Wunsch die besten und passendsten Optionen zu finden.
Enge Zusammenarbeit mit Kolleg*innen und Partnern, um ein nahtloses, hochwertiges Serviceerlebnis zu gewährleisten und das gesamte Leistungsangebot der Ten Group erlebbar zu machen.
Dokumentation aller Anfragen und Interaktionen, um eine kontinuierliche, persönliche Betreuung sicherzustellen.
Aktiver Austausch im Team, Teilen von Ideen, Empfehlungen und Service-Best-Practices.
Begeisternder Kundenservice auf höchstem Niveau sowie der konstruktive Umgang mit Feedback zur stetigen Weiterentwicklung.

Requirements

Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
Proficiency in online research and resourcefulness in problem-solving.
Passion for customer service and a keen understanding of luxury lifestyles.
Ability to build rapport with clients and provide personalized service to enhance their experiences.
Strong attention to detail and commitment to excellence in all aspects of work.
Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen.
Erfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment.
Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten.
Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen.
Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse.
Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen.
Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen.

Skills

German-speaking
Lifestyle Management
Personalized assistance
Travel
Dining
Events
Local knowledge
Communication skills
Customer service
Concierge
Luxury sector
Organizational skills
Online research
Problem-solving
Attention to detail
English
German

Location

Remote

Work Type

Full-time
Hybrid
Remote

Experience Level

Competitive salary depending on experience

Salary/Compensations

Competitive salary depending on experience, plus a performance-based bonus.

Benefits

Competitive paid time off package
Paid day each year to volunteer time for a good cause
One (1) month paid Sabbatical after every 5 years of Service
Lucrative Ten Loyalty Rewards program
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Access to lots of great travel and entertainment discounts

About the Company

Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team.
Our clients and colleagues are the cornerstone of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel.
At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.
Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Equal Opportunity

We encourage diverse philosophies, cultures, and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.