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About the Role
The Assistant Manager supports the Store Manager in the daily operations of the convenience store and fuel location, overseeing store performance, team member support, customer service standards, and operational execution. This role assists with scheduling, training, store operations, and financial controls, ensuring high standards of cleanliness, merchandising, and customer satisfaction. The Assistant Manager assumes Store Manager responsibilities when necessary.
Responsibilities
- Assist the Store Manager in the daily management and operations of the convenience store and fuel station
- Support and enforce store policies, procedures, and operational standards
- Assume Store Manager responsibilities when the manager is unavailable
- Assist with employee scheduling, training, and shift management
- Provide prompt, courteous customer service and professionally resolve customer concerns
- Assist with daily bookkeeping, cash handling, deposits, invoicing, and gas pricing surveys
- Support inventory control by ensuring merchandise is stocked, rotated, and maintained
- Help maintain a clean, organized, and visually appealing store and fuel station
- Monitor store performance by helping control expenses, maximize profitability, and minimize losses
- Assist with time and attendance tracking for payroll processing
- Communicate employee relations issues or operational concerns to store leadership
- Prepare operational or performance reports as requested by management
- Support store team members and maintain a positive, team-oriented environment
- Perform the essential duties and responsibilities of Retail Team Members when needed
Requirements
- Previous experience in retail, convenience store, customer service, or shift leadership roles preferred
- Experience with cash handling, POS systems, and retail operations
- Strong leadership, communication, and organizational skills
- Ability to work in a fast-paced retail environment
- Strong problem-solving and customer service skills
- Ability to support and motivate team members
- Ability to stand for up to 8 hours per shift
- Ability to lift 35–50 pounds
- Frequent lifting, carrying, pushing, pulling, bending, twisting, squatting, kneeling, and reaching
- Ability to perform the essential duties and responsibilities of Retail Team Members when needed
Skills
- Leadership
- Communication
- Organizational skills
- Problem-solving
- Customer service
- Cash handling
- POS systems
- Retail operations
Location
- NY
Work Type
- In-person retail store environment
- Shifts may include early morning, evening, overnight, weekends, and holidays
Experience Level
- Previous experience in retail, convenience store, customer service, or shift leadership roles preferred
Salary/Compensations
- Competitive pay based on experience
Benefits
- Comprehensive health coverage (applies to Full-Time positions)
- 401(k) with company match (must meet age qualifications)
- Professional development and career growth opportunities
About the Company
- Chestnut Group is a trusted convenience retail brand, preferred fuels marketer and exceptional place to work in the tri-state area.
- The privately held Company owns and operates gas stations and convenience stores under the Chestnut Market brand and is a preferred supplier for premium fuel flags including Shell, Exxon Mobil and British Petroleum among others.
- The company has a growing portfolio of wholesale customers and assets across the Northeast within its Chestnut Fuels business.
- Chestnut Group is focused on creating and delivering exceptional people-first convenience with care – every experience, every time.
- Come join our growing and passionate commercial team!