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About the Role

We are seeking a customer-focused and proactive Service Desk Technician to join our IT team on a part-time basis. This role is ideal for someone with solid hands-on IT support experience who enjoys troubleshooting technical issues, supporting end users, and working in a collaborative, fast-paced environment. As a Service Desk Technician, you will provide both onsite and remote support to employees, ensuring timely resolution of technical issues while delivering an excellent end-user experience.

Responsibilities

Provide Level 1 and Level 2 technical support via email, chat, phone, and in person.
Troubleshoot hardware, software, networking, VPN, and account access issues.
Manage and prioritize support tickets while meeting established service levels.
Configure, deploy, and maintain laptops, workstations, mobile devices, and peripheral equipment.
Support Windows, macOS, Microsoft 365, Google Workspace, and common business applications.
Assist with employee onboarding and offboarding, including account provisioning and device setup.
Manage user accounts and permissions using Active Directory, Entra ID (Azure AD), Google Workspace, or similar identity platforms.
Document incidents, resolutions, and technical procedures.
Escalate complex issues to senior IT staff when necessary.
Maintain IT asset inventory and equipment records.
Deliver excellent customer service while supporting both onsite and remote employees.

Requirements

3+ years of experience in IT Support, Service Desk, Help Desk, or Desktop Support.
Experience supporting both Windows and macOS environments.
Hands-on experience with Microsoft 365 and/or Google Workspace.
Knowledge of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and TCP/IP.
Experience troubleshooting hardware, software, printers, and peripheral devices.
Familiarity with Active Directory, Entra ID (Azure AD), or Google Workspace user administration.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Professional level of English.
Ability to work onsite in the San Francisco Bay Area on a hybrid schedule.

Skills

Windows
macOS
Microsoft 365
Google Workspace
Active Directory
Entra ID (Azure AD)
Networking fundamentals
Troubleshooting
Problem-solving
Customer service

Location

San Francisco Bay Area

Work Type

Hybrid
Part-Time
Contractor

Experience Level

3+ years of experience

Benefits

Flexible hybrid work environment
Part-time schedule (approximately 25–30 hours per week)
Opportunity to work with modern cloud-based technologies
Collaborative and supportive team culture
Long-term growth and professional development opportunities

Equal Opportunity

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.