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About the Role

Responsible for the oversight and management of ConServe's Documentation System (PPMS portal) and Letter Library (SharePoint Letters) to ensure timely publication of documents, facilitate annual reviews, and maintain current letter templates. Supports compliance monitoring, auditing, and KPI reporting.

Responsibilities

• Oversee and manage the PPMS portal, ensuring timely publication of new and revised documents.
• Facilitate the annual review of PPMS Corporate Policies and Procedures with Business Owners.
• Oversee and maintain the Letter Library (SharePoint letters), ensuring templates and metadata are current.
• Manage Letter SharePoint workflows for appropriate approvals from internal and external stakeholders.
• Provide information regarding adequate oversight of PPMS documents.
• Schedule and compile PowerPoint decks for monthly Business Review meetings and attend as scribe.
• Pull compliance reports and dashboards for Compliance Management.
• Support Corporate Compliance Auditors by providing relevant data.
• Assist with miscellaneous reports and record gathering for various needs, including ACA QMS Blueprint Renewal and DDQ requests.
• Assist with reports and data for external audits (client, state licensing, SOC I and II).
• Document proposed advances or improvements for Compliance.
• Document ConServe Service Improvements (CSIs) upon completion.
• Provide reporting of CSIs upon request.
• Present materials to management and other teams.
• Interact with and assist other department managers and staff regarding PPMS and business processes.
• Plan to complete variable workloads to approved deadlines.
• Adhere to ConServe’s PPMS, Code of Conduct, and Compliance Program.

Requirements

• Minimum One (1) year of Microsoft 365 experience: SharePoint, Teams, and OneDrive.
• Minimum Three (3) years of Microsoft 365 experience: SharePoint, Teams, and OneDrive preferred.
• Minimum Three (3) years of Compliance related experience preferred.
• Must maintain a high level of professionalism dealing with confidential and proprietary information.
• Demonstrated detail organization.
• Demonstrated proficiency in MS Word, Excel, PowerPoint and e-mail.
• Demonstrated organizational skills.
• Demonstrated time management skills.
• Ability to multitask.
• Previous auditing and/or technical writing experience preferred.
• Excellent verbal and written communication skills.
• Ability to understand and comply with all ConServe policies and procedures.
• Familiarity with Statement on Standards for Attestation Engagements (SOC 1 Type 2 Audit), ISO 9001:2015, or other quality systems preferred.
• Must be a US Citizen or Lawful Permanent Resident Alien with three or more years of Permanent Residency in the U.S.
• Must obtain and maintain Government Security Clearance.
• No conflicts of interest with ConServe or its Clients.
• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for entire work shift (8, 9, or 10 hour shift).
• Ability to talk and listen on a phone for entire work shift (8, 9, or 10 hour shift).
• Ability to type on a computer for entire work shift (8, 9, or 10 hour shift).
• Ability to drive.

Skills

• Microsoft 365 (SharePoint, Teams, OneDrive)
• Compliance
• Professionalism
• Detail organization
• MS Word
• MS Excel
• MS PowerPoint
• E-mail proficiency
• Organizational skills
• Time management skills
• Multitasking
• Auditing
• Technical writing
• Verbal communication
• Written communication
• ConServe policies and procedures
• SOC 1 Type 2 Audit familiarity
• ISO 9001:2015 familiarity
• Quality system familiarity

Location

• US

Work Type

• Full-time

Experience Level

• Minimum 1 year of Microsoft 365 experience
• Minimum 3 years of Microsoft 365 experience preferred
• Minimum 3 years of Compliance related experience preferred

Education Level

• Associate's Degree or equivalent combination of education and related experience
• Bachelor's Degree preferred

About the Company

• ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.